I've isolated 517 WORD files in my media location that are attached to individuals. Almost all are of information obtained from public records (obits, wedding notices, anniversaries, birthdays, etc) found on the Internet in old newspapers or the like, copied and pasted (along with the source) and saved as a WORD document, some way back when I was using WORD 2003 (.doc extensions) or WORD 2007 (.docx extensions) I use now.
These all open from Windows Explorer using WORD. On an individuals record in Legacy 8 they are indicated in the "Media Gallery" icon as either .doc or .docx extensions and only show the caption applied (Wedding announcement, birthday, obituary). When trying to open (edit) it is when the *unsupported file format* message appears. When I take the option *reload original* the same message comes up. However, if I re-add the item using the *add media* option it is added (linked) and can be opened via WORD. On the other hand, some individuals with WORD documents attached open just fine. It seems to be a random situation. Some work, some don't. It's just muddling through all 517 or these WORD files checking back to the individual in Legacy to see which ones aren't linked correctly...... gc On Mon, 27 Jan 2014 17:10:58 -0800 Richard Van Wasshnova <rfvanwasshn...@gmail.com> writes: If you double click on the file in Windows Explorer do they open OK? -- Richard Van Wasshnova On Mon, Jan 27, 2014 at 4:28 PM, <gcr...@juno.com> wrote: I'm finding several *unsupported file format* errors as I review files attached to individuals in Legacy 8. Upon closer inspection these these *unsupported file format* are files that were created as a .docx or .doc format from WORD. These are primarily obituary documents copied/pasted from on-line, or other sources. These files were also attached to individual in Legacy 7.5 and caused no problem, i.e. they could be opened without a problem. I've found nothing concerning WORD documents in Legacy 8 User's Guide. Anyone care to comment? gc Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
