Tom, Several people have reported a possible problem with their file after an update. The common recommendation is to download the full standard free version and install it over the previous program. If you have deluxe, the installer will find your license and authorize it again. Then "Restore" your most recent backup. Hope that works for you. Ron Taylor
On Wednesday, July 30, 2014 1:14 AM, Tom Hampton <hampton2...@dodo.com.au> wrote: Hi Ron, Not really sure, but I only bought it about a month ago so it should be the latest version. I back up using a separate programme and onto a separate drive completely. Thanks From:Ron Taylor [mailto:doit4...@yahoo.com] Sent: Wednesday, 30 July 2014 9:03 AM To: legacyusergroup@LegacyUsers.com Subject: Re: [LegacyUG] Update Problem What version was used to make your most recent backup of your Legacy database? On Tuesday, July 29, 2014 3:11 PM, Tom Hampton <hampton2...@dodo.com.au> wrote: Hello, I have Legacy 8 Deluxe and have just downloaded the latest update. It caused my computer to crash and now I cannot open Legacy at all. It says it is an “unrecognised database format”. Any ideas on how to fix this please? Thanks. Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp No virus found in this message. Checked by AVG - www.avg.com Version: 2014.0.4716 / Virus Database: 3986/7941 - Release Date: 07/29/14 Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
