I don't - and it's probably just numbers and not other information if Sales keeps track.
It's a tough one to troubleshoot since plenty of people have been able to update from the Legacy Home tab. I would say to first look at security settings to make sure your firewall lets Legacy check the internet for updates without prompting from the user. Sincerely, Sherry Technical Support Legacy Family Tree On Wed, Oct 22, 2014 at 8:10 AM, Steve Pick <st...@trycom.com> wrote: > Sherry, I am going from memory, which is dangerous at my age, but I thought > I tried the update button 2 days ago and nothing happened. I wonder how many > users, that don't receive forum messages, are still on the previous version. > Do you keep track of downloads? > > On Wed, Oct 22, 2014 at 9:42 AM, Sherry/Support > <she...@legacyfamilytree.com> wrote: >> >> You can always click on the 'Updates" heading to get the latest update >> information and download from there, without going to the website. >> >> I don't know what's going on with some people's computers. The update >> showed up on my screen on my computer at home and I updated just fine >> from there. >> >> The update itself is *never* automatic - only the notification that >> one is available is "automatic". You still have to choose to run the >> update. >> >> Sometimes you need to restart your computer and Legacy to get the >> update notification to show up. >> >> >> Sincerely, >> Sherry >> Technical Support >> Legacy Family Tree >> >> On Wed, Oct 22, 2014 at 6:44 AM, Steve Pick <st...@trycom.com> wrote: >> > >> > Started up L8 on Vista again today. Still showing I had the latest >> > build. Had to go to legacy home page and do the download which asked me for >> > my email address and securtiy code before download would start. It also >> > said >> > Users of L8 don't need to use this for the update as it can be automatic. >> > WELL, that was NOT TRUE in my case. Can't remember having this problem in >> > the past. I have L8 as backup on a W8 laptop and will check sometime if the >> > same problem occurs. I did try a Repair file before going to the home page >> > but I think that was just for the file I had opened and going through the >> > Repair process didn't change anything. As several people have noted this it >> > looks like a bug somewhere. At least I have the latest build. > Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
