Cathy,
I’m sorry I haven’t responded to your message, but I’ve been working with Legacy Support to try to fix my problem. However, we have not had any success in loading and running Legacy. I’m still working on it, but Support finally gave up and suggested I reformat my drive. I’m not ready to do this, and Legacy 9.0 is running fine on my desktop PC. It just won’t run on this laptop. They both have the latest Creators Update installed and the latest version of Legacy installed. On my laptop the Windows Installer dialog box appears immediately after clicking on the Legacy and locks, which I have to end using the Windows Task Master FYI, the link below refers to a Fix It tool that is no longer supported by Microsoft. I did eventually find a Microsoft replacement to Fix It under the heading ‘Fix problems that block programs from being installed or removed’ at https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed. I was able to completely uninstall AutoCAD Civil 3D 2011, which was helpful, but this new Microsoft program doesn’t even see Legacy. No matter what I do I cannot run Legacy on this computer. This all happened after I installed the Creators Update. I appreciate the help, but I believe there is no easy solution. Thanks, Jim From: LegacyUserGroup [mailto:legacyusergroup-boun...@legacyusers.com] On Behalf Of Cathy Pinner Sent: Monday, June 19, 2017 8:04 PM To: Legacy User Group <legacyusergroup@legacyusers.com> Subject: Re: [LegacyUG] Unable to run Legacy 9.0 since last Windows 10 Pro update Jim, There's a Support article on this issue if I've read you right. <http://support.legacyfamilytree.com/article/AA-00285/11/Error-Messages-Problems/Error-1706-No-valid-source-could-be-found-for-program-name.-The-windows-installer-cannot-continue.html> If that doesn't help contact Support. Do install the latest version of Legacy is you haven't. There were small glitches with right click menus in Legacy caused by the Creators Update that have been fixed a few updates ago. Cathy Jim Ormsbee wrote: On 6/15/17 my computer automatically updated to the latest Windows 10 Pro version 1703. Everything seems to work fine except Legacy 9.0. It actually locks up now trying to run Windows Installer. My only option is to use the Windows Task Manager to end the Legacy app. This is actuall y not a totally new problem. All versions of Legacy have always had a little glitch loading for at least the last 5 to 6 years. It has always conflicted with AutoCAD Civil 3D 2011, but there was a little workaround I discovered to let me continue. When I click on the icon to load Legacy, the Windows Installer window appears with the instruction to “Insert the ‘AutoCAD Civil 3D 2011’ disk and click OK.” I’ve always clicked Cancel, and Legacy continued to load with no further problems. Legacy is the only program on my computer that has ever had this problem. Now Legacy will not continue. Any thoughts? Thanks, Jim
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