Jim,
Sometimes refreshing Windows is the a sensible thing to do and is not a
complete reformat of the drive.
You probably will have to reinstall a number of programs.
A preliminary which may help is to run System File Checker. It is a
built in tool to check and replace damaged/corrupted windows files.
There are other tools as well. Google "system file checker".
But Support are right that starting fresh with Windows is often the best
and quickest solution. I used to do this every year or two with earlier
versions of Windows. If your Windows 10 was an update from an earlier
Windows version and you've never done a clean install of Windows 10,
this is the best option.
Cathy
Jim Ormsbee wrote:
Cathy,
I’m sorry I haven’t responded to your message, but I’ve been working
with Legacy Support to try to fix my problem. However, we have not
had any success in loading and running Legacy. I’m still working on
it, but Support finally gave up and suggested I reformat my drive.
I’m not ready to do this, and Legacy 9.0 is running fine on my
desktop PC. It just won’t run on this laptop. They both have the
latest Creators Update installed and the latest version of Legacy
installed. On my laptop the Windows Installer dialog box appears
immediately after clicking on the Legacy and locks, which I have to
end using the Windows Task Master
FYI, the link below refers to a Fix It tool that is no longer
supported by Microsoft. I did eventually find a Microsoft replacement
to Fix It under the heading ‘Fix problems that block programs from
being installed or removed’ at
https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed.
I was able to completely uninstall AutoCAD Civil 3D 2011, which was
helpful, but this new Microsoft program doesn’t even see Legacy.
No matter what I do I cannot run Legacy on this computer. This all
happened after I installed the Creators Update. I appreciate the
help, but I believe there is no easy solution.
Thanks,
Jim
*From:* LegacyUserGroup
[mailto:legacyusergroup-boun...@legacyusers.com] *On Behalf Of *Cathy
Pinner
*Sent:* Monday, June 19, 2017 8:04 PM
*To:* Legacy User Group <legacyusergroup@legacyusers.com>
*Subject:* Re: [LegacyUG] Unable to run Legacy 9.0 since last Windows
10 Pro update
Jim,
There's a Support article on this issue if I've read you right.
<http://support.legacyfamilytree.com/article/AA-00285/11/Error-Messages-Problems/Error-1706-No-valid-source-could-be-found-for-program-name.-The-windows-installer-cannot-continue.html>
If that doesn't help contact Support.
Do install the latest version of Legacy is you haven't. There were
small glitches with right click menus in Legacy caused by the Creators
Update that have been fixed a few updates ago.
Cathy
Jim Ormsbee wrote:
On 6/15/17 my computer automatically updated to the latest Windows 10
Pro version 1703. Everything seems to work fine except Legacy 9.0. It
actually locks up now trying to run Windows Installer. My only option
is to use the Windows Task Manager to end the Legacy app. This is
actuall y not a totally new problem.
All versions of Legacy have always had a little glitch loading for at
least the last 5 to 6 years. It has always conflicted with AutoCAD
Civil 3D 2011, but there was a little workaround I discovered to let
me continue. When I click on the icon to load Legacy, the Windows
Installer window appears with the instruction to “Insert the ‘AutoCAD
Civil 3D 2011’ disk and click OK.” I’ve always clicked Cancel, and
Legacy continued to load with no further problems. Legacy is the only
program on my computer that has ever had this problem.
Now Legacy will not continue. Any thoughts?
Thanks,
Jim
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