If you disable Data Protector in antivirus settings of Norton, then install 
Legacy works just fine.  You can then turn on Norton Data Protector after the 
install.

Happy Holidays!

Chap
¯\_(ツ)_/¯


Sent from my iPad
Leon Chapman
[email protected]
⛳


> On Jan 22, 2020, at 5:48 PM, [email protected] wrote:
> 
> Tried to install on my desktop computer:
> 
> I disabled Norton but each time I attempted update/install it Blocked a .tmp
> file which kept changing its name: GLB75A0, GLBD538 and GLBA55 etc.
> "Suspicious process attempted to open a file protected by Data Protector -
> target C:Windows\SysWOW64\GLBSINST.%$D"
> 
> This file is not on either Desktop or laptop - I have just carried out a
> full virus scan - no issues. 
> 
> Install Error: Could not load the DLL Library, C:\WINDOWS\USER32.DLL. The
> specified module could not be found.
> 
> File is located at: C:\WINDOWS\System32
> 
> Downloaded latest Legacy free Version and had the same issue when trying to
> install.
> 
> I am using Windows 10 64 bit, Updated to Windows 10 version 1909 and Legacy
> Deluxe
> 
> Not good if I can't use Legacy after Jan 26, 2020.
> 
> --------------------------------------------
> Installed on Laptop.
> Disabled Norton and tried updated on my laptop, which is also Windows 10 64
> bit Updated to Windows 10 version 1809 and dll file is also located at:
> C:\WINDOWS\System32 - installed no problem!!!
> I have just installed Update Windows 10 version 1909 and Deluxe Legacy 9
> V339 is working fine.
> 
> Spent all morning on this and still unable to install on my desktop.
> 
> 
> Ian Hocking
> Christchurch
> New Zealand
> 
> -----Original Message-----
> From: LegacyUserGroup <mailto:[email protected]> On
> Behalf Of Michele Lewis
> Sent: Thursday, January 23, 2020 7:34 AM
> To: Legacy User Group <mailto:[email protected]>
> Subject: [LegacyUG] Announcement from the staff
> 
> ANNOUNCEMENT:
> 
> We just released an update that is a priority. This update has our new
> Windows security certificates which will be good for 3 years. Please update
> before January 26, 2020.
> 
> If you are a Legacy Deluxe user you can update via the Legacy home tab. If
> you are a free standard version user you can update here:
> 
> https://legacyfamilytree.com/DownloadUpdate.asp 
> 
> You can also see the complete Revision List for this update here:
> https://legacyfamilytree.com/RevisionHistory9.asp 
> 
> 
> Michele Simmons Lewis, CGR
> Legacy Educator
> Legacy Family Tree/MyHeritage
> mailto:[email protected]  
> http://www.legacyfamilytree.com   
> 
> 
> 
> 
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