So, Legacy Deluxe is now uninstalled and reinstalled. ToDo's are working again! Thanks!
But, here's a new wrinkle: Even though we copied the entire Legacy file both to a CD and to another location on the hard drive, I seem to have lost all my ToDo's. Can you tell me if it is possible to get them back? I can see them in Windows Explorer in the Legacy folder, (only 1 KB?) but nothing shows up when I try to use To Do in Legacy Deluxe itself. This could be worse, since I am a new user and don't have a lot of history there, but it would be so much better if they are retrievable. (BTW, the uninstall was not under Control Panel > Add/Remove Programs. It was actually in the Legacy file as Uninstall.) Thanks, Dee On Fri, 5 Nov 2004 08:29:50 -0800, Support <[EMAIL PROTECTED]> wrote: > Unfortunately, we don't have that error on our website. Here's the fix for > it: > > Error 20002, Lead Error, Invalid Bitmap handle > > Please go to our website at > http://www.legacyfamilytree.com/helpJetServPk.asp and follow the steps > there. > > In step 3, where it says to update Legacy, rather than just updating, do a > complete uninstall and reinstall > > 1. Move your files in Legacy\Data, Legacy\Pictures and Legacy\Web out of > those folders either onto a removable media (CD, floppy or ZIP disk) or to > another folder outside of Legacy. I have a folder named "Legacy Saved" just > for this sort of thing. > > 2. Uninstall Legacy through the Control Panel > Add/Remove Programs. > > 3. Go to the Legacy folder on your hard drive and delete the folder. Empty > the recycle bin. > > 4. Restart your computer. > > 5. Reinstall Legacy and move the files you set aside back into the > appropriate folders. Make sure when you do the install that you have *all* > Windows programs closed, especially anti-virus or crash-guard type programs > and any firewalls. They all have been known to cause problems with the > download and/or install. > > Thanks for using Legacy. > > Sherry > Customer Support > Millennia Corporation > [EMAIL PROTECTED] > http://www.LegacyFamilyTree.com > > We are changing the world of genealogy! > > When replying to this message, please include all previous correspondence. > Thanks. > > > > > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On Behalf Of Rob Weiss > Sent: Friday, November 05, 2004 1:26 AM > To: [EMAIL PROTECTED] > Subject: Re: [LegacyUG] run-time error '20002' > > Dee: > Try this link: http://www.legacyfamilytree.com/Help.asp#SolutionsByNumber > Rob > > ----- Original Message ----- > From: "dmw246" <[EMAIL PROTECTED]> > To: <[EMAIL PROTECTED]> > Sent: Friday, November 05, 2004 4:51 PM > Subject: [LegacyUG] run-time error '20002' > > > One of things I love about Legacy is the To Do list. Now, every time > > I try to print or preview one, I get a message: > > > > Run-time error: '20002': > > LEAD Error: Invalid bitmap handle > > > > When I click on OK, it closes the program. > > > > What can I do to fix this? I need To Do! I just downloaded Legacy > > Deluxe. I don't remember if it was doing that before the download. > > > > Thanks, > > > > Dee > > Legacy User Group Etiquette guidelines can be found at: > > http://www.LegacyFamilyTree.com/Etiquette.asp > > > > To find past messages, please go to our searchable archives at: > > http://www.mail-archive.com/legacyusergroup%40mail.millenniacorp.com/ > > > > To unsubscribe please visit: > > http://www.legacyfamilytree.com/LegacyLists.asp > > > Legacy User Group Etiquette guidelines can be found at: > http://www.LegacyFamilyTree.com/Etiquette.asp > > To find past messages, please go to our searchable archives at: > http://www.mail-archive.com/legacyusergroup%40mail.millenniacorp.com/ > > To unsubscribe please visit: http://www.legacyfamilytree.com/LegacyLists.asp > > Legacy User Group Etiquette guidelines can be found at: > http://www.LegacyFamilyTree.com/Etiquette.asp > > To find past messages, please go to our searchable archives at: > http://www.mail-archive.com/legacyusergroup%40mail.millenniacorp.com/ > > To unsubscribe please visit: > http://www.legacyfamilytree.com/LegacyLists.asp > Legacy User Group Etiquette guidelines can be found at: http://www.LegacyFamilyTree.com/Etiquette.asp To find past messages, please go to our searchable archives at: http://www.mail-archive.com/legacyusergroup%40mail.millenniacorp.com/ To unsubscribe please visit: http://www.legacyfamilytree.com/LegacyLists.asp
