While certainly the Legacy folks will need to address the on-going issue on their end, I found it much more satisfying to let Adobe know of my concerns for their installation and compatibility with other programs.
-----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Dan Bateham Sent: Tuesday, 21 December, 2004 20:49 To: LegacyUserGroup Subject: RE: [LegacyUG] PDF files (Yes, Sharon, they are broken) Hi Sherry, About the non-compatibility issue between Acrobat Reader v.7 and pdf files created with Legacy... It has been suggested [by Jon Raymond - see below, ... Thanks Jon] to uninstall all previous versions of Acrobat Reader before installing version 7... Just a note to let you know, in my case this was done first. I did un-install all previous versions of Acrobat Reader, then installed version 7. Then tried viewing the pdf files created with Legacy. The pdf files created with Legacy did not work with the new Acrobat Reader v.7. However, the pdf files created with other programs such as OpenOffice.org or Microsoft Word do work with Acrobat Reader v.7. One of my concerns, other than not personally being able to view pdf reports I have generated with Legacy myself, is that neither can anyone else I have ever given these reports to if they have upgraded to the new Acrobat Reader v.7. These people will suddenly find that all the Legacy generated pdf files (reports) I have ever given to them in the past suddenly no longer are viewable, even though other pdf files they have may well be. They could find themselves scratching their heads and wondering what happened to these particular files. Thanks for the quick response, Sherry. I'm sure the wonderful programmers there at Legacy will get the issue resolved in a timely matter and I'll will be patiently cheering them on. Merry Christmas to all. Dan Bateham ---------- Original Message ---------- JRAYMOND651 Tue, 21 Dec 2004 13:25:05 -0800 When I downloaded v6, Adobe recommended first uninstalling ***all*** earlier versions. Could v7 carry the same recommendation? Jon Raymond St. Paul Park, MN ---------- Original Message ---------- RE: [LegacyUG] PDF files (Yes, Sharon, they are broken) LegacySupport Tue, 21 Dec 2004 14:20:56 -0800 Hi Dan, Oh! I didn't know there was a v7 out now. I quickly dumped v6 because it was so slow and added that printing thing that I had no use for. Legacy pdf files have had no problems with Reader v5 or 6. I just downloaded the basic version of the Reader, thinking if there were problems, they might tied to some of the other options. There definitely was a problem viewing the files. Not all of them, though. Some I could open in v7, but others I couldn't. Interesting that the file name showed as did the properties of the file. I've let the programmers know there's a problem with the latest version. I *don't* know how soon they'll be able to update the generator, however. I doubt by the next update, however, as I'm sure the users wouldn't want the update delayed any longer than it already has been. In the meantime, if you haven't already updated to Acrobat Reader v7, *don't*!!!! Thanks for using Legacy. Sherry Customer Support Millennia Corporation [EMAIL PROTECTED] http://www.LegacyFamilyTree.com Legacy User Group Etiquette guidelines can be found at: http://www.LegacyFamilyTree.com/Etiquette.asp To find past messages, please go to our searchable archives at: http://www.mail-archive.com/legacyusergroup%40mail.millenniacorp.com/ To unsubscribe please visit: http://www.legacyfamilytree.com/LegacyLists.asp Legacy User Group Etiquette guidelines can be found at: http://www.LegacyFamilyTree.com/Etiquette.asp To find past messages, please go to our searchable archives at: http://www.mail-archive.com/legacyusergroup%40mail.millenniacorp.com/ To unsubscribe please visit: http://www.legacyfamilytree.com/LegacyLists.asp
