On Sat, 2013-01-26 at 15:06 -0800, Joel Madero wrote: > On 01/26/2013 02:48 PM, Jack Leigh wrote: > >> c) a reminder + automated closing of bug after some period of time > > > > +1 Something like automated closing after 3 months in NEEDINFO > Response: From developer side, they'll see a MASSIVE influx of emails, > pointed out by a core developer. This would need approval from ESC
This will cause many mails only in the first round. It will be normal level of mails if we do this regularly. If people are in CC, they need to expect some comments, either from the user, or triager, or an automat. > Possible option: New keyword "AUTOMATED", devs can filter these out > individually and easily delete In each case, we need to write some explanation in the comment. One problem here is how to deal with bugs in NEEDEDINFO state where the user provided some information but she forgot to change the status flag. Are these situations detected by bug triagers in time? Will these bugs be closed automatically as well? Anyway, I think that it is best to get the information out of the user when the bug is fresh and when the user is somehow motivated. So, I would prefer to keep some dynamics and close the bugs after one month in NEEDINFO state. I would use a comment like: "This bug has been in NEEDINFO for more than 30 days. It cannot be solved in this state. Feel free to reopen it together with the required information." If we do the close automatically and could not detect wrong state. We could add one more paragraph, with something like: "This change has been done automatically. If you have already provided the information and just forgot to change the NEEDINFO state, feel free to simply reopen the bug." Best Regards, Petr _______________________________________________ List Name: Libreoffice-qa mailing list Mail address: Libreoffice-qa@lists.freedesktop.org Change settings: http://lists.freedesktop.org/mailman/listinfo/libreoffice-qa Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://lists.freedesktop.org/archives/libreoffice-qa/
