On Thu, 29 Apr 2021 at 15:53:46 +0000, Luke Benes wrote:
> At the time, Maarten reported this on the dev IRC, infra IRC, and the
> mailing list.  At the time, I assumed someone from infra would take
> care of it.

As cloph wrote:

| But also don't expect Infra team to browse the list for random
| infra-requests. For larger stuff a redmine ticket is the best way, for
| smaller bits here and there #tdf-infra on IRC or mail to
| hostmas...@documentfoundation.org.

Also FWIW I don't see any relevant occurrence of cppcheck/vm140 in my
#tdf-infra and #libreoffice-dev 2020/2021 IRC logs.  Might have happen
during a netsplit/disconnect/vacation, but IRC workflow is not “fire and
forget”, if the message is not acked then don't assume it's been seen
let alone will be acted upon.

> Why can't you reset the user's password?

I'm very much against re-hooking a box that has not been maintained for
years to the main infrastructure and pretend all is well.

> In the time, it took you to write that email, I could have rebooted
> into recovery mode, dropped to root shell, and reset the root password
> on the boxes I manage. This is a 30-second procedure.  Every
> hypervisor has some method to allow admins to boot guests into single
> user.

It's never been about being unable to regain access…

-- 
Guilhem.

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