Hi Sara, I believe that an entity called Omnidian provides the customer facing account services for Astrum and presumably any successor interest.
Best, Jack de Valpine Sent from my iPhone > On Jun 4, 2024, at 7:48 PM, Sara Mattes <samat...@gmail.com> wrote: > > In 2012, we joined the town program to go solar. > We signed a 20 year lease with Astrum Solar. > The sold the SRECs and we paid a much lower amount, up front for the 44 > panels. > > A number of years ago, we contacted them to remove a portion of the panels so > that we could reroof a portion of the house. > While they were slow to put the panel back up, in the end, they did. > They system has been great and keeping our bills to almost zero. > > All was well, until it wasn’t. > Now, some of the panels are not functioning as they should - might be the > squirrels that nested under a portion…not only did they maybe do something to > the panels, the nest material comes down and is a mess. At least we now know > what at the sound of little feet all over our roof was!) > > We now need to have panels removed to do repairs, and Astrum is no more…have > been bought out by who knows. > When we contacted what had been Astrum, they sent us to an email that keeps > bouncing, and a phone number that does not ring-Kilowatt Systems. > > Does anyone out there know anything about Kilowatt Systems? > > Is there anyone else who signed up with the town program and Astrum who knows > who now owns our panels and is collecting $$ for the SRECS? > > > According to our lease, we cannot remove panels or have any repair work done > without permission of the Lessor, whom ever that might be? > > All you green tech folks, any ideas where to turn? > > Oy…. > > Sara & Jerry > > > -- > The LincolnTalk mailing list. > To post, send mail to Lincoln@lincolntalk.org. > Browse the archives at https://pairlist9.pair.net/mailman/private/lincoln/. > Change your subscription settings at > https://pairlist9.pair.net/mailman/listinfo/lincoln. > -- The LincolnTalk mailing list. To post, send mail to Lincoln@lincolntalk.org. Browse the archives at https://pairlist9.pair.net/mailman/private/lincoln/. Change your subscription settings at https://pairlist9.pair.net/mailman/listinfo/lincoln.
