Sara, One number for Astrum is (888) 308-7853.
Scott _______________________ Scott L. Rodman slrod...@8500.org 212.665.8500 ________________________________ From: Lincoln <lincoln-boun...@lincolntalk.org> on behalf of Sara Mattes <samat...@gmail.com> Sent: Tuesday, June 4, 2024 8:40:26 PM To: Jack de Valpine <je...@visarc.com> Cc: Lincoln Talk <lincoln@lincolntalk.org>; Jerome Ritz <jerome_r...@dfci.harvard.edu> Subject: Re: [LincolnTalk] Request for info It is Omnidian that sent us the non-functional contact info -Kilowatt Systems. > On Jun 4, 2024, at 8:26 PM, Jack de Valpine <je...@visarc.com> wrote: > > Hi Sara, > > I believe that an entity called Omnidian provides the customer facing account > services for Astrum and presumably any successor interest. > > Best, > > Jack de Valpine > > Sent from my iPhone > >> On Jun 4, 2024, at 7:48 PM, Sara Mattes <samat...@gmail.com> wrote: >> >> In 2012, we joined the town program to go solar. >> We signed a 20 year lease with Astrum Solar. >> The sold the SRECs and we paid a much lower amount, up front for the 44 >> panels. >> >> A number of years ago, we contacted them to remove a portion of the panels >> so that we could reroof a portion of the house. >> While they were slow to put the panel back up, in the end, they did. >> They system has been great and keeping our bills to almost zero. >> >> All was well, until it wasn’t. >> Now, some of the panels are not functioning as they should - might be the >> squirrels that nested under a portion…not only did they maybe do something >> to the panels, the nest material comes down and is a mess. At least we now >> know what at the sound of little feet all over our roof was!) >> >> We now need to have panels removed to do repairs, and Astrum is no more…have >> been bought out by who knows. >> When we contacted what had been Astrum, they sent us to an email that keeps >> bouncing, and a phone number that does not ring-Kilowatt Systems. >> >> Does anyone out there know anything about Kilowatt Systems? >> >> Is there anyone else who signed up with the town program and Astrum who >> knows who now owns our panels and is collecting $$ for the SRECS? >> >> >> According to our lease, we cannot remove panels or have any repair work done >> without permission of the Lessor, whom ever that might be? >> >> All you green tech folks, any ideas where to turn? >> >> Oy…. >> >> Sara & Jerry >> >> >> -- >> The LincolnTalk mailing list. >> To post, send mail to Lincoln@lincolntalk.org. >> Browse the archives at https://pairlist9.pair.net/mailman/private/lincoln/. >> Change your subscription settings at >> https://pairlist9.pair.net/mailman/listinfo/lincoln. >> > -- The LincolnTalk mailing list. To post, send mail to Lincoln@lincolntalk.org. Browse the archives at https://pairlist9.pair.net/mailman/private/lincoln/. Change your subscription settings at https://pairlist9.pair.net/mailman/listinfo/lincoln.
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