On 11/12/2014 3:44 PM, JanW wrote: > At 01:45 PM 11/12/2014, Jan Whitaker you wrote: >> 2. They are charging her $189 for installation she thinks > Correction: > The NBN will be installed free, but from their box to the modem will cost. > ------ > > I don't understand that. any help here?
If she's on HFC cable, that connection should not need to be changed. It'll be her voice service on the copper pair that needs to be migrated to the NBN, not the HFC broadband service. However, as no providers are offering just stand-along telephony on NBN yet that I am aware of, there's not much point taking up an NBN voice+Internet bundle, and keeping the HFC as a second Internet service!, so the HFC broadband ends up being migrated unnecessarily. 1. She could give up the copper telephone service, switch to using a mobile service for all voice, and keep the HFC for Internet. No migration to NBN, no forced charge to install the Telstra box. 2. If she has Optus HFC in range, she could move to Optus HFC for Internet and telephone - Optus runs telephone over their HFC, Telstra does not. No migration to the NBN (yet), no forced charge to install the Telstra box. Probably an Optus installation charge though. 3. Telstra appear to be forcing all NBN connections to buy and connect a Telstra-provided home gateway/router to the NBN connection to provide the telephone service as VoIP using the Telstra gateway, not using the in-built VoIP capability of the NBN box. 4. If the Telstra service is recent, then she's probably within some sort of contract period. Contracts should work both ways - customers must pay the bills, provider must charge the rates listed in the contract and no more. If so, I'd be pushing back and telling Telstra "you want me forcibly migrated, you do it at your own cost", as per the contract. And/or go to the TIO on grounds of Telstra not honouring their contract. The bit about going to a non-Telstra service provider "but you might be throttled" is pure competition scare-tactic poppy-cock. No reason to think any other service provider will be more or less throttled than Telstra. Its not an NBN issue, its Marketing. Maybe time to consider a different service provider. The bit about not being able to use the house wiring is probably not correct and just laziness, especially if nobody took the trouble to go to the house and inspect the house telephone wiring. There are ways to wire up the NBN connection to re-use the existing phone points and re-direct them to the NBN voiceport at the first socket. However this is a bit complex so they are telling people "you can't use your existing wiring" because its easier/lazier than doing it properly. See Comms Alliance G649 "Cabling existing telecommunications services in the customer’s premises for the NBN via FTTP" http://www.commsalliance.com.au/__data/assets/pdf_file/0007/43855/G649_2014.pdf The jumper link from existing wiring will need to be to the voice port on the Telstra gateway, not the voice port on the NBN box, if she ends up going with the Telstra migration. She may well need to get a cabler in to make the modifications to use the existing ports, but they aren't usually extensive changes needed. Alarm systems complicate matters though. Paul. _______________________________________________ Link mailing list Link@mailman.anu.edu.au http://mailman.anu.edu.au/mailman/listinfo/link
