Please forgive any ignorance in this question, yet another MVS techie dipping a toe into the linux world.
We are looking to create a Linux/390 LPAR on an H30 and we are trying to figure out the "support" arrangements for the base operating system. With (MVS, OS/390, Z/OS) we ring up the IBM support center for all operating system related problems as part of the cost of licensing the operating system. What is IBM's arrangement with Linux/390? IBM (Australia) has told us that we do not order Linux via IBM but must order through another site, presumably Red Hat or SUSE. If we have installation problems I assume that support is presumably given through the vendor with whom we purchased Linux. My concern is what happens once we have a production application running on Linux/390 and we have an operating system failure. *) Is there any option for getting support from the IBM support center or IBM Global Services? *) Is there a 24x7 support arrangement involved? *) What are typical costs involved with support for Linux/390? *) What type of support does IBM provide? Level 1 equivalent or more? *) How many out there are running production work on Linux/390? *) Does anyone have any experience or war stories with using linux support particularly in Sev-1 or Sev-2 situation? kindest regards for any responses, Tom Rusnak Sydney, Aus. (This message cross posted between LINUX-390 and IBM-MAIN)
