Tom, I was given the following figure last year.
Linux OS Technical Support 1 IFL:
Per year for IBM Global
Services 24x7 support (Embedded image moved to file: pic19072.pcx)
(2 IFL engines would equate to $63,311/year)
sg
Tom Rusnak
<tom.rusnak To: [EMAIL PROTECTED]
@cardlink.com cc:
.au> Subject: linux/390 support
Sent by:
Linux on 390
Port
<LINUX-390
11/13/2002
12:05 AM
Please
respond to
Linux on 390
Port
Please forgive any ignorance in this question, yet another MVS techie
dipping a toe into the linux world.
We are looking to create a Linux/390 LPAR on an H30 and we are trying to
figure out the "support" arrangements for the base operating system.
With (MVS, OS/390, Z/OS) we ring up the IBM support center for all
operating
system related problems as part of the cost of licensing the operating
system.
What is IBM's arrangement with Linux/390? IBM (Australia) has told us
that
we do not order Linux via IBM but must order through another site,
presumably Red Hat or SUSE.
If we have installation problems I assume that support is presumably given
through the vendor with whom we purchased Linux.
My concern is what happens once we have a production application running on
Linux/390 and we have an operating system failure.
*) Is there any option for getting support from the IBM support center or
IBM Global Services?
*) Is there a 24x7 support arrangement involved?
*) What are typical costs involved with support for Linux/390?
*) What type of support does IBM provide? Level 1 equivalent or more?
*) How many out there are running production work on Linux/390?
*) Does anyone have any experience or war stories with using linux support
particularly in Sev-1 or Sev-2 situation?
kindest regards for any responses,
Tom Rusnak
Sydney, Aus.
(This message cross posted between LINUX-390 and IBM-MAIN)
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