Re: [LINUX-ABIT] a cautionary tale

[Robert Davies]

> > the source.  Finally on the Rev 1.1 their return policy was apalling,
why
> > should the customers end up soldering alternative caps on boards?
>
> Stop! As far as I know, they have offered:
>
> - Take your board to your vendor, or send it to us. However, in either
> case it will take us 3 to 4 weeks to fix the cap.
>
> - OR do it yourself, be careful, and we won't say "warranty void" just
> because you used a soldering iron on the thing.
>
> As a matter of fact, I find this policy much better than "return
> it to us and 3 to 4 weeks later you'll have your board back!"

Yes, but a good policy would be to swap the board, then fix it and send to
another customer sending it back.  Probably what a very good dealer would do
for you.

As you suggest, 3-4 weeks without the computer is not very attractive.
Hence customers end up soldering.

Rob

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