On Fri, 13 Dec 2002, Tim Wunder wrote: > On 12/13/2002 9:43 AM, someone claiming to be Net Llama! wrote: > > Avoid TigerDirect at all costs: > > http://www.resellerratings.com/seller1983.html > > > > Note their well below average rating, as well as the multitude of negative > > feedback. I recently purchased from them, against my better judgement, > > and: > > 1) I was on hold for 50 minutes trying to take to a sales rep > > 2) That sales rep hung up on me after giving me the wrong tracking number > > for my shipment > > 3) I emailed them *12* days ago asking for the correct tracking number, > > and have yet to get a reply. > > > > Some people seem to have had good luck, but i think its just that, luck. > > This company has a very poor track record that they seem to think they can > > fix by having cust. service managers call disgruntled customers after the > > damage has been done. > > > <snip> > > The problem with using a site like resellerratings.com is that you only get ratings >by people who care to fill out a survey, to quote them, "A company's ratings are >solely based upon customers' answers to our survey questions." > > Personally, I'm *much* more likely to fill out a survey if I have a bad experience >than I am if the experience was good, if I bother to fill out a survey at all (I >*hate* surveys). And I believe that can be said about people in general. My boss has >bought several things from Tiger and they've always been helpful and the merchandise >was received promptly. I doubt, however, that experience is included in their rating >on resellerratings.com, since he is unlikely to bother with filling out a survey. > > I don't doubt you've had problems, I'm just doubting the validity of the rating site >you reference.
You are right, most people only care about providing feedback when they've been pissed off, however that doesn't change the fact that some resellers have significantly better ratings than TigerDirect. At the least it means that TigerDirect has pissed off alot more people than other vendors. -- ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Lonni J Friedman [EMAIL PROTECTED] Linux Step-by-step & TyGeMo http://netllama.ipfox.com _______________________________________________ Linux-users mailing list [EMAIL PROTECTED] Unsubscribe/Suspend/Etc -> http://www.linux-sxs.org/mailman/listinfo/linux-users
