I love this...Dave Crocker actually telling someone to act professional.
:-) Too much!!
Kim
At 12:29 PM 5/25/99 -0700, Dave Crocker wrote:
>At 02:53 PM 5/25/99 -0400, Kim Hubbard wrote:
>> >Everyone involved noted how when NSI took over, the quality of service
>> >substantially declined.
>>
>>Wow! you talked to everyone? Did you take an online poll or just called
>>everyone up?
>
>Well, Kim, that's constructively toned, to focus on the important part of
>Karl's statement, isn't it? Very professional. Thank you.
>
>How about: Over the course of several years, many of us who had continuing
>and varied contact with NSI discussed this amongst ourselves and many
>others and not one single such discussion uncovered anyone who thought that
>NSI was doing a particularly good job in terms of reliability or customer
>support?
>
>Some end-users were and are satisfied, yes. However, most people who had a
>problem were not satisfied in the resolution process. Anyone with
>requirements for continued interactions with NSI was not satisfied.
>
>Now, Kim. Try to respond to the content and try to look inward and find
>some professionalism in your skillset. You have a job that is supposed to
>require it.
>
>Should you wish to pursue the content of these claims, I am sure that many
>of us will be quite happy to document the lengthy and painful history of
>dropped entries, double billing, corrupted whois data, and customer service
>failings. It went on for years, so there's a very rich base of such
>stories, indeed.
>
>> >And are you telling me that NSI went into the contract without knowing
>> >what would be involved in doing the job?
>>
>>Oh, I guess you alone knew the Internet and domain registrations would grow
>>at the rate it has. Remind me to call you next time I need a psychic
reading.
>
>Yup. It was really tough to see the Internet rate of doubling ever since
>its inception and then predicting the next few years.
>
>But, gosh, I guess that is almost attending to the actual content of the
>discussion, rather than just attacking personalities. Can't have that,
can we?
>
>> >Nobody is making that comparison. Rather, we are pointing out that NSI
>> >stepped into a set of well established shoes on a well lit path.
>>
>>They weren't well established...period. The growth alone would've made
>>redesigning the entire system and process necessary.
>
>Then why did NSI wait several years before making serious changes? The
>system that NSI operated for its first few years was entirely inadequate
>for any real growth. This did not change until after NSI was given its
>massive, protected revenue stream.
>
>>You don't have a clue. I guess the facts just don't matter to you when
>>it's so much more interesting to make stuff up.
>
>It is, perhaps, significant that you haven't supplied any contrary
>facts. Instead you've nicely engaged in character attacks, and other
>emotional appeals.
>
>Thank you.
>
>d/
>
>=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
>Dave Crocker Tel: +1 408 246 8253
>Brandenburg Consulting Fax: +1 408 273 6464
>675 Spruce Drive <http://www.brandenburg.com>
>Sunnyvale, CA 94086 USA <mailto:[EMAIL PROTECTED]>
