I'm surprised you had issues with Standard Horizon, 'bella. My experience has
been that they have the best customer service in the business. There's a guy
out there, Tim Johnson, who has been way more than helpful with any SH issues
I've ever had. Hydro-Therapy, my old boat, had all SH instruments and I had a
bunch of issues with their AWI. Tim kept sending me different parts (usually
the masthead transducer) until we got the instrument working correctly. Never
a charge.
Recently, with Captiva, I removed the PO's VHF with an older RAM (no Lat/Lon
readings for the DSC) and installed my old original VHF radio and RAM mike off
of Hydro-Therapy. When I ran a radio check the base station came through 5x5
but there was a loud hum emanating from the RAM when I transmitted on it. I
spoke to Tim and he suggested it could be the cable between the base down below
and the RAM plug at the pedestal (interference from the engine or something) OR
the mike could have gone south on me. He said send it in and they'd take a
look at it.
Long story short, I called them two weeks after I shipped them the mike and Tim
said it was a problem with the mike itself (one of the electronic components),
they repaired it, and it had already been shipped back to me. When I asked how
they could do that since I hadn't given them a credit card, he said to not
worry about it. They "like to take care" of their customers! And this was an 8
yr old RAM mike!!!!
It seemed so unusual for a vendor - especially a marine vendor!! - to have that
level customer service that I wrote a laudatory email to Practical Sailor for
their "Where Credit is Due" section. I haven't a clue whether it'll get
published but I felt better for having written it.
Raymarine? Now THERE I agree with you wholeheartedly !! Captiva came with all
Raymarine instruments and I had bunches of issues and questions about upgrades,
etc., and had numerous occasions to call for help. Once you get past the phone
gatekeeper (they've always be nice and sympathetic) but their tech people
always seem to have an attitude... like "why are you bothering me"!!
Steve Weinstein
S/V CAPTIVA
1997 Hunter 376, Hull #376
Sailing out of Oyster Bay, NY
All outgoing mail protected by VIPRE A/V
----- Original Message -----
From: 'bella
To: [email protected]
Sent: Sunday, June 21, 2009 11:01 PM
Subject: Re: [Liveaboard] Test - Anyone There?
Thanks another company to avoid... like raymarine refusing to help me with
the older chartplotter on an previous boat.. and standard horizon..
I am here... just bought a boat out of storage and have been removing piles
of rusted anchor chain... it is amazing what brillo pads do after 15yrs...
On Sun, Jun 21, 2009 at 10:00 PM, Philip R. McGovern
<[email protected]> wrote:
OK, maybe this will start a discussion: Sunshine came with a PUR 35 (now
Katadyn) powered water maker. I'm guessing the watermaker is about 10 years
old and I'd like to resurrect it if possible. I know very little about its
history but I did run it a couple of times as a test while we were on the boat.
The pump pumps and water comes out, but the pump leaks a little (I think new
seals should fix that) and the water tasted OK to me but it tested off the
scale. Our little Walmart water tester showed 999 parts per million and
blinking, so my co-captain is not happy with the output.
My PO told me that he had used the watermaker but I don't know much about
how -- or whether - he maintained it. I'm hoping that the membrane is still
usable because, if it isn't, I'll probably not spend the money on a new one.
I took the watermaker off the boat and brought it home, thinking I would
replace the seals and see about the membrane. I then discovered that it is a
24 volt model and had been installed on a 12 volt boat. Don't ask me why.
I called Katadyn and tried to talk to a tech person but was told by a
rather snippy woman that they were too busy fixing things to take phone calls
and that she would have to relay any questions I have to them and she would
call me back with the answer -- kind of like talking to a doctor through a
nurse. I asked her to relay several questions but the only one that she saw
fit to answer was the one about the voltage mis-match. She told me that the
tech told her that the pump would run, which I already knew, but that the motor
would wear out a lot sooner and that it may already be on its last legs. This
made me even less excited about investing in a new membrane.
My question, FINALLY: Is there a cheap and simple gadget that I can
install in order to convert the 12 volts going to the pump into the 24 volts
that his watermaker seems to want -- maybe some sort of transformer?
Also, if anyone knows of a way to test the membrane to see it it's usable,
that you be very helpful as well. That was one of my other questions that the
snippy woman at Katadyn saw fit to ignore.
Many thanks for any help you can provide.
Phil McGovern
s/v Sunshine
PDQ 36
On Sun, Jun 21, 2009 at 5:16 PM, Stephen Petri <[email protected]> wrote:
Haven't seen a post in days.
--
Stephen Petri
S/V Witchcraft, Ranger 33 No. 161
http://www.teamwitchcraft.com
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