On Tue, Apr 01, 2003 at 12:31:33PM +0100, Jon Reades wrote: > Roger Burton West wrote: > <snip> > >>Finally, are there any ADSL suppliers to avoid, or that are wonderful. [3] > <snip> > > ...you'll probably want to steer clear of BT...
I can back that up - our BT broadband installation (paid for by partner's work when he started working from home, & they insisted on BT on the "noone ever got fired for buying IBM" basis) took a month & a half to sort out. Initial appointment required a 3-week wait; engineer then showed up with the wrong bits, which turned out to be because they had the wrong plan booked on their system. Engineer did not, of course, have *right* bits in van & thus had to go away again. Rebooking, it transpired, required phoning up & cancelling, then *waiting 24 hrs* and phoning again. Because otherwise the system would get confused & think that the rebooking needed cancelling as well (riiight). Except we continued not to hear anything back from them, & it eventually transpired that it wasn't 24hrs you needed to wait, it was 48hrs. Cue another couple of weeks waiting for an engineer appt... *And* then they gave us the wrong username on the piece of paper, & that took about an hour on the phone to sort out. Having said that, only one connection outage since, touch wood. But would *not* recommend them at all. Juliet
