> -----Original Message----- > From: Mark Tinka [mailto:[EMAIL PROTECTED] > Sent: Monday, July 26, 2004 1:39 PM > To: [EMAIL PROTECTED] > Subject: Re: lug_: The giant is moving > > On Monday 26 July 2004 12:33, [EMAIL PROTECTED] wrote: > > BTW, Publicom phones(The roadside booths) have been Solar powered since > > they were introduced a few years ago. It's nothing really special. > > What I have come to learn over the years is it's not about the little > things > you do for the customer, but the little things you do for the customer and > tell them about it :). >
Seeing as they're selling it as an extra item, I guess they have no other choice but to trumpet it :) > You may find an ISP has been (quietly) using acceleration/caching systems > for > over a year, and some new ISP comes up and does the same, only that it > tells > its customers about its abilities; and the customers simply assume it is > the > better ISP. Other examples, here, are numerous... > > Once customers are kept in the loop (even of the most mundane of product > features and value-adds), you will always be seen as the innovative > provider, > however much the competition has had the same service running in the past > (but hasn't trumpeted enough about it). > > Mark. > > > > --------------------------------------------- > This service is hosted on the Infocom network > http://www.infocom.co.ug --------------------------------------------- This service is hosted on the Infocom network http://www.infocom.co.ug
