Chris: I had a similar issue with a MacBook Pro recent model when I upgraded the software to Yosemite. I went so far as to reset the router, and everything else you have covered in this email. Finally when I decide to do is have my student take the computer to the Apple Store to which they reinstalled everything from scratch and everything seem to be working after that.
Sent from my iPhone > On Dec 31, 2014, at 7:08 AM, Christopher-Mark Gilland <clgillan...@gmail.com> > wrote: > > OK, this is absolutely driving my mom and I both crazy! Actually, I'm > writing this message on her behalf in hopes that we can figure this out. I > told her that I fear, she might have a shot wifi adapter, but God only knows! > > So, here's the situation. My mother went about a month ago at the beginning > of December, to the Verizon store, and activated service with an IPad Air... > Not the newer Air, just the older first generation. Nice unit, by the way. > I bought a wifi only model about half a week later, if that tells you all how > jealous I was. LOL! Anyway, one thing about my mother that you have to > understand is, first off, she's not computer savvy at all. She can do e-mail, > and maybe incredibly basic internet browsing which mainly consists of > shopping on Amazon if needed, shopping on the Keurig web site, then doing her > online banking. She can do more than that if she really puts her mind to it, > but it's extremely rare. It literally took almost 3 years to convince her to > get a newer IPad. She jumped from a wifi only first generation up to what > she now has. > > One thing about my mom, too is, she never ever runs software updates. I > don't care if it's a major update, or not, she simply refuses. Every time > that an update comes out which addresses some of the issues she's having, she > tells me she's not going to do it, as quote unquote, it'll screw up her > system. A lot of times, I wind up having to do the updates when she is at > work and I'm at home alone, just because otherwise, she'll find out and throw > her usual tantrom about why she doesn't want me doing anything. I could go > on to tell you about how she didn't believe a word I said when I told her > Verizon won't take a 1st gen IPad, it's so old, never mind the fact that it's > not on their network, and is wifi only. Never mind that she didn't believe > me when I told her you can't sync a backup of I O S 4 to an I O S 8 device. > Finally the lady at the Verizon store had to basically set her straight since > my mom wouldn't listen to a darn thing I said. > > Anyway, my point is, God knows what she's done, if anything to cause this. > It's really hard to say. So, she gets her IPad, and she and I go back and > forth, forth and back, about how for her needs, Yosemite would be a good free > update, and would insure that things worked optymally with her new IPad. It > took me almost 4 nights to finally convince her. Finally, she told me to do > it, and run the update. So, I get it updated for her, and all is working > flawlessly. I turned on automatic updates, so that when one came out, it > would notify her. I figured that might make her feel a bit more confident to > update things if she sees it pop up on her screen, as then she doesn't have > to take her stupid little son's word for things. Pardon my insult to myself. > LOL! So, finally, about half a week ago, she comes practically screaming! > her head off at me from down stairs, "Chris, what the hell did you do to my > mac!" I was like, um... for one, you mind being a bit more polite? > Secondly, I didn't do anything... Why? She starts barking about how it > doesn't work. I ran an update and now it's gonna crash, she knows it, as > she's seeing early signs of it. When I asked her to describe to me the > symptoms, she told me her wifi isn't working. So, I'm going, mehh, this'll > be an easy one! Let me go down and show her how to get the blasted thing > back online. Well, that went over real! well, as I wound up eating crow. > Here I am saying this is an easy fix, well, it's not. I've been trying to > figure this out for quite some time. Basically, her wifi is dropping offline > literally every 10 or so seconds. The icon up in the menu extras keeps > saying no signal. This is very very strange, as the very little it does > connect, it has 4 of 4 bars. > > I went online and looked, only to find that for Yosemite, Apple somewhat > recently released an update which fixed wifi issues for some users. I'm not > totally sure what the specifics are of this, or if my mother was one of the > effected people, but I made her aware of this, and told her, this is why you > need to run updates when prompted. She still yelled at me, telling me I > didn't know jack crap, and to leave her quote unquote, broken mac mini alone. > So, I dropped it until last night. Well, last night, she gets off work, in > an absolutely fowel mood, and tells me, "Fix my mac, and do it now! I can't > get online, and I need to do some business." As if she couldn't do it with > her work laptop instead. Anyway, so once I finally convinced her I'd trouble > shoot things further, but she'd have to trust me, she finally agreed to let > me look. The first thing I did, which she was incredibly hesitant to let me > do was to take the mac upstairs where I could hardwire it to an active > ethernet connection to reliably pull updates. She literally had about 15 of > them, if memory serves me right. It was quite a few... one of them yes, > being that wifi update. Once done, I disconnected the ethernet, and put her > back on wifi. It connected just fine. No issue at all! Then, about 10 > seconds later, boom! It went off, and said no signal. I should add that at > this time, the system was no more than maybe 5 feet, if even that, from the > router. I also should add that my Windows laptop, all three of my macs, my > blueray player, my musical keyboard, my IPhone and IPad, my Apple TV, my > Samsung Android tablet, and even my Samsung Galaxy Android phone all are > consistently connecting to the wifi and not dropping even once regardless. I > don't think I've seen them drop even once since I got this new router last > October. At least, not unless I purposely made it drop while trouble > shooting something. I looked in my router at the dhcp client table, and > there is absolutely no IP conflict on the network that would cause this to be > knocking her off. The MTU is fine, 1500, there is no packet loss at all when > I ping her system via terminal, at least not for the few seconds she'll > maintain connectivity. By the way, her ethernet isn't having this issue. > I've ran a verify disk, repair disk, verify permissions, and fix permissions > on her macintosh HD from within the recovery partition. I reset both her SMC, > as well as her PRam. I've tried setting up another user administrator > account to see if maybe something with her particular user got corrupted, I > looked in the router, and the netmasc is definitely correct: 255.255.255.0. > I went to > > http://www.ipmonkey.com > > and she's got a valid IP from our ISP whilst being online. > > I went to: > > http://www.testmy.net > > and I ran a full system net speedtest, and those results were perfect. She's > getting a 15MB file down at 18Mbps, and up at 4Mbps, which all things > considerred, is really good! > > I installed a tracert utility, and the number of hops from her localhost to > > http://www.timewarnercable.com > > were phenominal. They were perfectly within acceptable range. > > I called Time Warner, and had them look at the modem itself. Our RF DB noise > ratio on the coax line is perfect, not that that really matters in this case, > per sé, being we're dealing with wifi, not direct connection, but I didn't > want to not rule it out. At this point, I was unwilling to discount > anything. Within the network preferences, under the wifi service, I went to > advanced. In here, I looked at the dns. It's correctly on automatic, and > the primary router IP is correct, the primary dns IP is showing the router's > IP, and the secondary is showing Time Warner, which is 100% correct, as it > should be. Her TCP/IP settings all look correct. I released, and renewed > her IP, which did no good. I power cycled the router, and the modem. NO > good. It's still dropping. It's better, yes, but still by no means > acceptable. It's now dropping about once every 5 minutes. I went under > system prefs and looked at her energy settings. Nothing is set to knock her > network ability offline after being idle for X amount of time. I looked under > the wins tab within advanced of the network preferences on the wifi service. > I made sure that she was connected to the same workgroup as the rest of our > LAN. She wasn't, so I promptly fixed that issue, then rebooted. That didn't > help. I looked to see if she had turned on the firewall under system prefs > security. She hadn't. I looked at the firewall internally within the > router, and nothing was blocking her system at all. So, yeah, I'm totally > perplexed beyond belief! I honestly am totally at my wit's end. I told her > she may have to go take the thing into the Apple store, and make a Genious > appointment. The only other thing I can think is that her wifi adapter > itself is shotty. I dono how that could of happened so randomly, but, I > guess it's hardware. Anything's possible. Again, it's the whole, is it > possible? Yes. Is it probabal? NO. But short of beating the thing with a > jackhammer, I don't know what else to do! > > Obviously, I'm kidding about the jackhammer remark. I'm not that dumb! LOL! > When I made mention about this to her, and told her she may have to pay > though, as she never got the Ajpple Care plan, she started her usual yelling > again at me, saying how it's my fault for not telling her to get it back in > the days, which of corse, newsflash! I did! teller! She just didn't wanna > do it, because she thought it wasn't necessary. I told her back in the days, > OK, then don't come crying to me if something breaks. She's like, nothing'll > break. W'w'wail? Hmm! Gee? Gee, Gee! Really? Ya, think? How's that wifi > card workin for her? LOL! > > I think I finally convinced her to take it in, but, God knows. By the way, I > did try connecting her to another wifi network at a neighbor's house, and > even there, she had this issue as well, so we definitely can rule out that > it's not! our router that's the issue. Have I maybe missed something in all > my frustration? Or are you all leaning to the same conclusion I am... > busted wifi card. > > Chris. > <--- Mac Access At Mac Access Dot Net ---> > > To reply to this post, please address your message to > mac-access@mac-access.net > > You can find an archive of all messages posted to the Mac-Access forum at > the list's public Mail Archive: > <http://www.mail-archive.com/mac-access@mac-access.net/>. > Subscribe to the list's RSS feed from: > <http://www.mail-archive.com/mac-access@mac-access.net/maillist.xml> > > As the Mac Access Dot Net administrators, we always strive to ensure that the > Mac-Access E-Mal list remains malware, spyware, Trojan, virus and worm-free. > However, this should in no way replace your own security strategy. We assume > neither liability nor responsibility should something unpredictable happen. > > Please remember to update your membership preferences periodically by > visiting the list website at: > <http://mail.tft-bbs.co.uk/mailman/listinfo/mac-access/options/> <--- Mac Access At Mac Access Dot Net ---> To reply to this post, please address your message to mac-access@mac-access.net You can find an archive of all messages posted to the Mac-Access forum at the list's public Mail Archive: <http://www.mail-archive.com/mac-access@mac-access.net/>. Subscribe to the list's RSS feed from: <http://www.mail-archive.com/mac-access@mac-access.net/maillist.xml> As the Mac Access Dot Net administrators, we always strive to ensure that the Mac-Access E-Mal list remains malware, spyware, Trojan, virus and worm-free. However, this should in no way replace your own security strategy. We assume neither liability nor responsibility should something unpredictable happen. Please remember to update your membership preferences periodically by visiting the list website at: <http://mail.tft-bbs.co.uk/mailman/listinfo/mac-access/options/>
