Hi,

Did it ask you for your Apple ID and password?  If not, that's what it is 
waiting for.  Try the Window Chooser cmd-f2-f2 and see if you can bring focus 
to that area.

Later...

Tim Kilburn
Fort McMurray, AB Canada

On May 7, 2014, at 1:05 PM, Deb Lewis <deblewi...@gmail.com> wrote:

> I did a restart on VO and it was on an install button. So I took that
> and now it says signing into the app store, but it's been saying this
> for about 20 minutes. Appears t be totally stuck doing this step. I
> also can't exit this. Yikes, panic.
> 
> On 5/7/14, Tim Kilburn <kilbu...@me.com> wrote:
>> Hi,
>> 
>> VO shouldn't quit working though.  Hmmm.
>> 
>> Later...
>> 
>> Tim Kilburn
>> Fort McMurray, AB Canada
>> 
>> On May 7, 2014, at 12:53 PM, Chris Apple boy <christopher...@gmail.com>
>> wrote:
>> 
>>> No you don't. It just goes ahead and erases it once you agreed to do so.
>>> You can now quit Disk Utility and reinstall Mac Os X.
>>> 
>>> Regards Chris
>>> Clap along if you feel like happiness is the truth!
>>> 
>>> On 07/05/2014 19:49, Deb Lewis wrote:
>>>> OK. Duh, I do feel stupid. This time nothing was greyed out and I
>>>> agreed to all of the agreements. It didn't say anything like starting
>>>> to reformat and it's just sitting there at least in terms of feedback.
>>>> I assume I've done the deed since I didn't get any errors and there's
>>>> no longer any VO? I guess I expected to get a start button or
>>>> something after I agreed to everything.
>>>> 
>>>> 
>>>> On 5/7/14, Tim Kilburn <kilbu...@me.com> wrote:
>>>>> Hi,
>>>>> 
>>>>> As Chris mentioned, you must do this from the Recovery Partition.  The
>>>>> reason everything is dimmed out is that you are currently running the
>>>>> MacOS
>>>>> from that HD, so you are not allowed to erase the "blessed" running
>>>>> system.
>>>>> So, restart your computer and as you hear the Startup Chime, hold down
>>>>> the
>>>>> cmd and "r" keys simultaneously for about 5 seconds then release.  Wait
>>>>> for
>>>>> a minute or so then press cmd-f5 and see if VO activates.  If it does,
>>>>> then
>>>>> you can erase the HD and install the OS to base system.  If VO doesn't
>>>>> start, wait another minute or so and try again.  It shouldn't take
>>>>> longer
>>>>> than that to bring up the utilities.
>>>>> 
>>>>> Later...
>>>>> 
>>>>> Tim Kilburn
>>>>> Fort McMurray, AB Canada
>>>>> 
>>>>> On May 7, 2014, at 11:50 AM, Deb Lewis <deblewi...@gmail.com> wrote:
>>>>> 
>>>>>> Hi:
>>>>>> I'm returning my MacBook Air to myoffice and need to reformat it
>>>>>> first. I went into Disk Utility and selected Erase but everything is
>>>>>> greyed out even though I've selected the drive etc. I'm obviously
>>>>>> missing some steps, LOL. I know this should be doable with VO because
>>>>>> I think I've seen it happen before, but as I said, I'm obviously not
>>>>>> quite getting it right since no options are available.
>>>>>> Thanks in advance for any help.
>>>>>> 
>>>>>> Deb
>>>>>> 
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>>>>> 
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>>>> 
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> 
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