Donna,i am sorry you are experiencing such frustrations. almost reason enough to dig out that old typewriter again no? Seriously, do report the poor business practices of said third party Apple service option, Apple needs to know, as I imagine that violates some type of agreement with them.
Kare
On Wed, 5 May 2021, 'Donna Goodin' via MacVisionaries wrote:
Hi Cara, The people who wanted to charge me were a third-party Apple Service outlet. I actually bought the computer at an Apple store in another city, because we don't have one where I live. I was really surprised, too, given that my appointment with them was actually set up by the Apple tech I spoke with on the phone this morning. Cheers, DonnaOn May 5, 2021, at 4:20 PM, Cara Quinn <modelc...@gmail.com> wrote: Wow! Donna! -For what it’s worth, I cannot believe that they even brought up the idea of charging you, considering the situation! this is so far over the top in my opinion, that it’s just beyond words. Was this the Apple Store or a third-party dealer, if you don’t mind my asking? My apologies if I’ve missed this in your message. I wish I had a solution for you or anything that I could think of to help. I also have an M1 MBA and while my time moving into it wasn’t necessarily super smooth, it has not been nearly what you’re seeing. Personally, I also thought of abandoning the M1 and going back to an Intel machine until the kinks with Big Sur were worked out. I’m very sorry to hear about your experience, and to whatever vendor thought it was a good idea to charge you, (be it Apple or otherwise) then shame on them! This is absolutely disgraceful behavior for any vendor. If I can think of anything that might help I’ll certainly post. Best of luck to you Donna. Cheers! CaraOn May 5, 2021, at 1:19 PM, 'Donna Goodin' via MacVisionaries <macvisionaries@googlegroups.com> wrote: Because my computer wouldn't accept the invitation to screen share. and when I went to the service dealer, they would have done it, but they were going to charge me. I'll be ***ed, if I am going to spend money fixing a computer that I just unboxed yesterday. Cheers, DonnaOn May 5, 2021, at 2:17 PM, skipper8...@gmail.com wrote: Okay, I wonder why the staff at Apple couldn't just do a clean install of Big Sir for you. Hope all goes well with the update. -----Original Message----- From: 'Donna Goodin' via MacVisionaries <macvisionaries@googlegroups.com> Sent: Wednesday, May 5, 2021 3:16 PM To: macvisionaries@googlegroups.com Subject: Re: experience with N1 MacBook Air Yes, if I could get the computer to speak. But so far, neither I nor several others have been able to make that happen. There should not be compatibility issues, since my MBP is also running Big Sur and has been kept updated. Cheers, DonnaOn May 5, 2021, at 2:10 PM, skipper8...@gmail.com wrote: Okay, I should have clarified. Can you move all your documents to the cloud and use that instead of Time Machine? Maybe something in the previous backup isn't compatible between the two computers? I'm new to the Mac, but I remember a time when there were compatibility issues between JAWS and older versions of Windows. -----Original Message----- From: 'Donna Goodin' via MacVisionaries <macvisionaries@googlegroups.com> Sent: Wednesday, May 5, 2021 3:08 PM To: macvisionaries@googlegroups.com Subject: Re: experience with N1 MacBook Air Not quite sure what you're asking. A lot of my documents are in the cloud, but not all. If you're asking about signing out of iCloud, my husband will have to help me do that, since I have no access to the computer without speech. Cheers, DonnaOn May 5, 2021, at 2:01 PM, skipper8...@gmail.com wrote: Hi, Can you get your data from the cloud? -----Original Message----- From: 'Donna Goodin' via MacVisionaries <macvisionaries@googlegroups.com> Sent: Wednesday, May 5, 2021 2:59 PM To: via MacVisionaries <Macvisionaries@Googlegroups.com> Subject: experience with N1 MacBook Air Hi all, Recently there has been a discussion about the new MBA, so I thought I would share my experience. I unboxed my MBA yesterday afternoon, and it's been nothin but a headache since. When I booted it for the first time, all seemed fine. But after I migrated my data using a time machine backup, VO went silent. Yesterday afternoon I called Apple Accessibility, and spent a half hour on hold, then another half hour on the phone with some idiot who spent the call directing me to position the camera on my phone with one hand so she could see the screen, while she directed the finger on my other hand to select and activate items on the trackpad. to say the least, the experience was unpleasant and frustrating, and I finally just gave up and hung up. My husband and I spent most of last night trying to troubleshoot the problem, as I could do nothing without sighted assistance. We were not successful. This morning I called Apple to request a replacement. I spent another half hour on the phone with a very nice support person, at the end of which, he directed me to take my computer to the local authorized Apple Service dealer. My husband and I both just took two hours off work to do that. I just got back from there. They weren't able to fix it either. He said that it looks like VO is unable to select a voice, and has recommended that I install the latest Big Sur update. I'm downloading it now. If that doesn't work, I'm going to demand a return, and go back to using my 2017 MacBook Pro, which works just fine. So, that's my experience with the new MBA, FWIW. Best, Donna -- The following information is important for all members of the Mac Visionaries list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your Mac Visionaries list moderator is Mark Taylor. You can reach mark at: mk...@ucla.edu and your owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com The archives for this list can be searched at: http://www.mail-archive.com/macvisionaries@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "MacVisionaries" group. 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