OK, I know it's Christmas, BTW, Merry! Christmas, but, I cannot help but to
really vent here. I wake up this morning, with another one of my super
sonic migraines, which doesn't help matters, but then, I come into ITunes
to send my mom a gift card. First of all, They clame I owe them more money
because of an outstanding balance. They've done this to me before, when I
in all actuality didn't owe them anything. It took my bank having to send
them a copy of my bank account statement and a debate form before they
agreed to let it go. So it isn't like this is the first time this has
happened. Granted they said I only owed like maybe a dollar, if that, but
still! why pay something I dont' owe! So then, as if that isn't enough, I
try switching my funding source to PayPal, as I knew I had the funds in
there to cover that balance plus my gift card. After about 10 minutes, I
finally gave up on trying that, as even restarting Voiceover, and even
rebooting and restarting ITunes didn't help. All I got was ITunes busy.
After about 5 minutes, that quit, then I noticed that even after clicking
the edit link to edit my info on the view my ID screen, it wouldn't take me
to the page I needed. Instead, it took me just to some random page on the
main ITunes store page. I know it was random, as I tried again, and then
got a whole different page altogether. Finally, I don't know what the hell
I did, but I finally got it to work. I get it changed, get the outstanding
balance paid, go to pay for the card, and right after taking my outstanding
payment, it then pops up again! and told me again! I owed them. So, I spend
about another 10 minutes might I add from my I O S device, since the mac
wasn't cooperating. Finally I get it switched to my actual credit card,
which I normally refuse to use on ITunes, but whatever. I then go back to
the mac, and try getting the gift card. Not only have they totally redone
the gift card area, but I can't click the drop down any more to select the
amount, none of the gift card designs read, so for all I know, I'm sending
her a get well gift card, not a Christmas one. No alt text. Plus, vo+space
on any of them presents the classic ever so nice no you don't! ding ding
ding. I can't even change the amount. Oh, which btw, why did I never get
told that their polacy changed and now I can't do $10.00 any more? All I
can now do is $15 at the least, which is more than I have currently?
So great! Shit! I now have no way of getting my mom what she wanted. I
can't call Apple for help as obviously they're closed, and the last time
about the store I wrote accessibility as well as ITunes support, they told
me they'd get the issue fixed. Well, that was back right when ITunes 11
first come out. Still nothing. Oh and btw, I tried the suggestion offered
by an individual on here to stop interacting with the web area, then start
again. That did absolutely no good.
This is Mountain Lion, with the newest version of ITunes. I'll tell you one
thing though. If Apple keeps down this avenue, they won't have a customer
any longer. I've considered going back to Windows, and ditching Apple
completely if they continue this line of non commited obviousness. Believe
what you will, but I'm seeing no sign of improvement. O yeah, they're good
at fixing things, I'll give that to you, but only it seems lately when we
kick them in the ass and tell them to get on it. Even then, they don't
usually do it until they feel good and ready to.
So, how are all of you guys getting gift cards for today if you are doing
so?
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