OK, I know it's Christmas, BTW, Merry! Christmas, but, I cannot help but
to really vent here. I wake up this morning, with another one of my
super sonic migraines, which doesn't help matters, but then, I come
into ITunes to send my mom a gift card. First of all, They clame I owe
them more money because of an outstanding balance. They've done this to
me before, when I in all actuality didn't owe them anything. It took my
bank having to send them a copy of my bank account statement and a
debate form before they agreed to let it go. So it isn't like this is
the first time this has happened. Granted they said I only owed like
maybe a dollar, if that, but still! why pay something I dont' owe! So
then, as if that isn't enough, I try switching my funding source to
PayPal, as I knew I had the funds in there to cover that balance plus my
gift card. After about 10 minutes, I finally gave up on trying that, as
even restarting Voiceover, and even rebooting and restarting ITunes
didn't help. All I got was ITunes busy. After about 5 minutes, that
quit, then I noticed that even after clicking the edit link to edit my
info on the view my ID screen, it wouldn't take me to the page I
needed. Instead, it took me just to some random page on the main ITunes
store page. I know it was random, as I tried again, and then got a
whole different page altogether. Finally, I don't know what the hell I
did, but I finally got it to work. I get it changed, get the
outstanding balance paid, go to pay for the card, and right after taking
my outstanding payment, it then pops up again! and told me again! I owed
them. So, I spend about another 10 minutes might I add from my I O S
device, since the mac wasn't cooperating. Finally I get it switched to
my actual credit card, which I normally refuse to use on ITunes, but
whatever. I then go back to the mac, and try getting the gift card.
Not only have they totally redone the gift card area, but I can't click
the drop down any more to select the amount, none of the gift card
designs read, so for all I know, I'm sending her a get well gift card,
not a Christmas one. No alt text. Plus, vo+space on any of them
presents the classic ever so nice no you don't! ding ding ding. I can't
even change the amount. Oh, which btw, why did I never get told that
their polacy changed and now I can't do $10.00 any more? All I can now
do is $15 at the least, which is more than I have currently?
So great! Shit! I now have no way of getting my mom what she wanted. I
can't call Apple for help as obviously they're closed, and the last time
about the store I wrote accessibility as well as ITunes support, they
told me they'd get the issue fixed. Well, that was back right when
ITunes 11 first come out. Still nothing. Oh and btw, I tried the
suggestion offered by an individual on here to stop interacting with the
web area, then start again. That did absolutely no good.
This is Mountain Lion, with the newest version of ITunes. I'll tell you
one thing though. If Apple keeps down this avenue, they won't have a
customer any longer. I've considered going back to Windows, and
ditching Apple completely if they continue this line of non commited
obviousness. Believe what you will, but I'm seeing no sign of
improvement. O yeah, they're good at fixing things, I'll give that to
you, but only it seems lately when we kick them in the ass and tell them
to get on it. Even then, they don't usually do it until they feel good
and ready to.
So, how are all of you guys getting gift cards for today if you are
doing so?
