Hey.

You know this is a for "what its worth" observation.  If you go back and
look over the past couple of months FAQ questions, it looks like there
are two classes of users, people who have shell access -- mailman
administrators and listkeepers/moderators who don't.  These different
users have a different set of FAQ questions, and my guess is respond to
the differently to Brad's steeped in RTFM culture responses. (2 cents
but Brad's response doesn't seem all that rude.) 

Wonder if it would help if the FAQ was split along these lines or if the
listkeepers list was working...

al 



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