At 2:11 PM -0500 2004-08-31, John wrote:

 Did AOL make some major change affecting Mailman a couple weeks ago?  I
 have a Mailman 2.1.5 list with 46 AOL members, all of whom appear to
 have stopped receiving list messages.

AOL has a tendency to declare that sites are sending them spam and to start silently throwing all messages away that come from that site, sometimes on the basis of a single spam complaint from a single user.


Sometimes, that user is a legitimate member of a mailing list from that site, and mistakenly clicked on the wrong message and clicked the "report as spam" button. Sometimes that user doesn't remember subscribing to it, so they report the message as spam. Or, sometimes the user doesn't remember how to unsubscribe, so they report the message as spam.


There's not really anything you can do about this. You are subject to the whims of the clueless AOL users and the occasional fat-finger mistake.


 Is there some setting we need to tweak?  Have been running for years and
 no problems other than the usual AOL spam controls getting tweaked without
 the AOL subscriber's knowledge... but before it was always on a
 case-by-case basis and we got bounces back...

The best you can do is apply to be a member of the AOL whitelist system. See <http://postmaster.aol.com/tools/whitelist_guides.html>.


--
Brad Knowles, <[EMAIL PROTECTED]>

"Those who would give up essential Liberty, to purchase a little
temporary Safety, deserve neither Liberty nor Safety."

    -- Benjamin Franklin (1706-1790), reply of the Pennsylvania
    Assembly to the Governor, November 11, 1755

  SAGE member since 1995.  See <http://www.sage.org/> for more info.
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