On 13 Apr 2023, at 13:05, Ken Pope wrote:
Two or three of the online review services that review different email providers had two general concerns about Fastmail (aside from privacy, which I’m aware of): (a) service outages, & (b) occasional lag times of 3,4, or even up to 7 hours before a response from their customer/tech service. Have any of you Fastmail users experienced either of those?
I have a vague memory of a brief service outage or two some time in the last couple of years. I had to think hard to even remember. I’ve never been dissatisfied with response time on support questions, but then I’ve never had a question that needed to be answered quickly.
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