Perhaps they are suggesting that the process itself needs improvement, rather than the immediate problem being solved up until the next one.
my personal experience has been somewhat of a toss: At times I have been able to escalate a noticeable problem to qualified engineers (which happen to be familiar names on this list, so I didn't need the list) and at other times (e.g. trying to report a broken DMARC forwarding setup between two different machines at MS, btw still an open issue) I just couldn't get past first level tech support... On Thu, Sep 3, 2015 at 9:13 PM, Michael Wise <michael.w...@microsoft.com> wrote: > Why do people always redact the critical details? > > I keep looking up xxx.xxx.xxx.xxx in the tools, and it keeps telling me > I’ve made an error. > > > > Aloha, > > Michael. > > -- > > *Michael J Wise* | Microsoft | Spam Analysis | "Your Spam Specimen Has > Been Processed." | Got the Junk Mail Reporting Tool > <http://www.microsoft.com/en-us/download/details.aspx?id=18275> ? > > > > *From:* Brian Curry [mailto:bcu...@merkleinc.com] > *Sent:* Thursday, September 3, 2015 11:11 AM > *To:* Michael Wise <michael.w...@microsoft.com>; Marc Perkel < > supp...@junkemailfilter.com>; mailop@mailop.org > *Subject:* RE: [mailop] Hotmail/Microsoft/Outlook - getting their > attention > > > > Agreed that legal action seems a bit extreme. I am taking the approach > that Microsoft/Hotmail saw something that said spam was being sent and we > need to work to correct this. > > > > I am taking an aggressive approach with the IP to pull way back and the > recipients that are being sent and monitoring SNDS and complaints like > crazy and in the last 5 months I just keep getting: > > > > We have reviewed your IP (*xxx.xxx.xxx.xx*) and determined that messages > are being filtered (i.e. sent to the Junk folder) based on the > recommendations of the SmartScreen > <https://na01.safelinks.protection.outlook.com/?url=http%3a%2f%2fwindows.microsoft.com%2fen-US%2fwindows7%2fSmartScreen-Filter-frequently-asked-questions-IE9&data=01%7c01%7cMichael.Wise%40microsoft.com%7cc18a367e06f143bb302a08d2b48b2f28%7c72f988bf86f141af91ab2d7cd011db47%7c1&sdata=ScbQ7Ljj3HD79swWxXiOenPPLegAZdyGhsS%2b7kSEyWs%3d>® > Filter. > > Email filtering is based on many factors, but primarily it's due to mail > content and recipient interaction with that mail. Because of the > proprietary nature of SmartScreen® and because SmartScreen® Filter > technology is always adapting and learning more about what is and isn't > unwanted mail, it is not possible for us to offer specific advice about > improving your mail content. However, in general SmartScreen® Filter > evaluates specific words or characteristics from each e-mail message and > weights them, based on their likelihood to indicate that a message is > unwanted or legitimate mail. > > Unfortunately, after reviewing the information you provided and in > compliance with our mail policies, we are unable to offer immediate > mitigation for your deliverability issue. However, we have some specific > recommendations for you to consider that can help you to improve > deliverability over time. > > > > Or: > > > > My name is xxxxx and I work with the Outlook.com Deliverability Support > Team. > > We understand that you have additional questions regarding how to improve > the content of your mail and, thereby, improve deliverability of your email > to Outlook.com users. > > For your background, deliverability to a user's inbox is based on many > factors including the reputation of the sending IP(s), the format of the > mail and also user settings and preferences. > > After reviewing your case, I have some additional suggestions for you to > consider that may assist you in the future with avoiding the deliverability > issue you've been experiencing. > > > > Not looking for a miracle fix, but somewhere to have a real conversation > to fix the issues for both sides. > > > > > > Brian Curry > > Manager of Deliverability, Digital Messaging > > Merkle Inc. > > > > *From:* mailop [mailto:mailop-boun...@mailop.org > <mailop-boun...@mailop.org>] *On Behalf Of *Michael Wise > *Sent:* Thursday, September 03, 2015 11:38 AM > *To:* Marc Perkel; mailop@mailop.org > *Subject:* Re: [mailop] Hotmail/Microsoft/Outlook - getting their > attention > > > > When you get LCA involved, or even mention them, things grind to a > complete halt. > > Aloha, > Michael. > -- > Sent from my Windows Phone > ------------------------------ > > *From: *Marc Perkel <supp...@junkemailfilter.com> > *Sent: *9/3/2015 10:25 AM > *To: *mailop@mailop.org > *Subject: *Re: [mailop] Hotmail/Microsoft/Outlook - getting their > attention > > I've had some luck before doing extreme things to get their attention. > And keep in mind this suggestion is aimed to get their attention. > > Lawyers for big corps are generally smart and if someone points out to > them an issue they can often deal with it before it becomes a lawsuit. > Same it true of negative publicity. Sales teams can often bring pressure > to tech staff if the product isn't working and getting bad press. > > Yes - ISPs are immune unless they are deliberately doing things that > would be in the class of "unfair competition" to drive other companies > out of business. (i.e. Netscape). So actually winning a suit would be > against the odds. Getting their attention to fix it - somewhat more > likely. And all that costs is an hour of my time and a stamp. > > > On 09/03/15 10:07, Anne Mitchell wrote: > >> And as someone who's job it is to stop spam, do you really want a > lawsuit to find that a mail service has to accept mail from someone else? > > Not to mention that Federal law specifically exempts ISPs from any > liability for acceptance/delivery decisions they make. Federal law > specifically states that ISPs can refuse your email for any reason, or no > reason at all. > > > > Anne > > > > Anne P. Mitchell, > > Attorney at Law > > CEO/President > > ISIPP SuretyMail Email Reputation, Accreditation & Certification > > Your mail system + SuretyMail accreditation = delivered to their inbox! > > Figure Out if It's Worth It: > https://na01.safelinks.protection.outlook.com/?url=http%3a%2f%2fwww.isipp.com%2ffree-tools%2froi-calculator%2f&data=01%7c01%7cmichael.wise%40microsoft.com%7c93fad3f60c784b14c55d08d2b484afae%7c72f988bf86f141af91ab2d7cd011db47%7c1&sdata=qT2me0029ndJmtSIFCYvEpmpqCIKy4GsqQsYG5ZtMCQ%3d > > > https://na01.safelinks.protection.outlook.com/?url=http%3a%2f%2fwww.SuretyMail.com%2f&data=01%7c01%7cmichael.wise%40microsoft.com%7c93fad3f60c784b14c55d08d2b484afae%7c72f988bf86f141af91ab2d7cd011db47%7c1&sdata=Ja1qpl4qhqMD7%2f73EBwvitAZgu8FVRaV%2f6pxPpqdc0o%3d > > > https://na01.safelinks.protection.outlook.com/?url=http%3a%2f%2fwww.SuretyMail.eu%2f&data=01%7c01%7cmichael.wise%40microsoft.com%7c93fad3f60c784b14c55d08d2b484afae%7c72f988bf86f141af91ab2d7cd011db47%7c1&sdata=WECDwFk9k2Mp0GDfjJj2Rlly0b8irwI1xarY%2bDiEqk0%3d > > > > Author: Section 6 of the CAN-SPAM Act of 2003 (the Federal anti-spam law) > > Member, California Bar Cyberspace Law Committee > > Member, Colorado Cybersecurity Consortium > > Ret. Professor of Law, Lincoln Law School of San Jose > > 303-731-2121 | amitch...@isipp.com | @AnnePMitchell > > Facebook/AnnePMitchell | LinkedIn/in/annemitchell > > > > > > > > _______________________________________________ > > mailop mailing list > > mailop@mailop.org > > > https://na01.safelinks.protection.outlook.com/?url=http%3a%2f%2fchilli.nosignal.org%2fmailman%2flistinfo%2fmailop&data=01%7c01%7cmichael.wise%40microsoft.com%7c93fad3f60c784b14c55d08d2b484afae%7c72f988bf86f141af91ab2d7cd011db47%7c1&sdata=zKUtbAc5dlB2YoC4OLX%2bZOeJfsBh4UAHPkY68hZW70s%3d > > > > > > > > -- > Marc Perkel - Sales/Support > supp...@junkemailfilter.com > > https://na01.safelinks.protection.outlook.com/?url=http%3a%2f%2fwww.junkemailfilter.com&data=01%7c01%7cmichael.wise%40microsoft.com%7c93fad3f60c784b14c55d08d2b484afae%7c72f988bf86f141af91ab2d7cd011db47%7c1&sdata=aDGXUYFMEZUZDQpWX3lpE6E6ghEHUizAxMk9pWtSY%2bI%3d > Junk Email Filter dot com > 415-992-3400 > > > _______________________________________________ > mailop mailing list > mailop@mailop.org > > https://na01.safelinks.protection.outlook.com/?url=http%3a%2f%2fchilli.nosignal.org%2fmailman%2flistinfo%2fmailop&data=01%7c01%7cmichael.wise%40microsoft.com%7c93fad3f60c784b14c55d08d2b484afae%7c72f988bf86f141af91ab2d7cd011db47%7c1&sdata=zKUtbAc5dlB2YoC4OLX%2bZOeJfsBh4UAHPkY68hZW70s%3d > > This email and any attachments transmitted with it are intended for use by > the intended recipient(s) only. If you have received this email in error, > please notify the sender immediately and then delete it. If you are not the > intended recipient, you must not keep, use, disclose, copy or distribute > this email without the author’s prior permission. We take precautions to > minimize the risk of transmitting software viruses, but we advise you to > perform your own virus checks on any attachment to this message. We cannot > accept liability for any loss or damage caused by software viruses. The > information contained in this communication may be confidential and may be > subject to the attorney-client privilege. > > _______________________________________________ > mailop mailing list > mailop@mailop.org > http://chilli.nosignal.org/mailman/listinfo/mailop > >
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