First and foremost, remove the complaining email address from your list. Depending on what list management software you use, it could be set to automatically remove the complaining address from your list.
Don’t take it personal, many people use the “this is spam” button like unsubscribe. Within reasonable limits, it should not affect your sending ip reputation too badly. Only Microsoft can give you definitive number here, but, I am guessing they won’t go into too much details. ;-) I have seen someone from MS on this list, who I am sure will chime in. He’s quite active, and seems very willing to help where and how he can. Kind Regards, Richelo Killian From: Craig Marchant <cmarch...@staff.ventraip.com> <cmarch...@staff.ventraip.com> Reply: Craig Marchant <cmarch...@staff.ventraip.com> <cmarch...@staff.ventraip.com> Date: July 27, 2016 at 7:10:03 AM To: mailop@mailop.org <mailop@mailop.org> <mailop@mailop.org> Subject: [mailop] Microsoft Junk Mail Reporting Program Hi Everyone, Apologies for the possibly noobish question i'm about to pose, however I don't seem to be able to find the answer elsewhere. We have just signed up for the JMRP program and receiving the complaint messages back from Microsoft. A number of those complaints appear to be legitimate emails being sent to the end user however they are marking it as junk. What sort of process should I follow in regards to dealing with these complaints? I would assume that by end users clicking the junk button it also affects the sending server's ip address in a negative way. Is anybody able to shed light on exactly how that process works? Does it need to be a number of emails being marked as junk to have any impact on the sending server's ability to send email to microsoft based systems? Thanks in advance. Craig Marchant | VentraIP Australia *Chief Technical Officer* *The contents of this email are strictly private and confidential unless otherwise noted and is intended for the marked recipients only. If you are not a marked recipient please disregard and delete this email.* _______________________________________________ mailop mailing list mailop@mailop.org https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop
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