Hi Michael,
I did as you suggested and asked support team to merge reputations of IPs that had problems with IPs that didn't (although they all send the same emails from the same customer of our solution). All I had in return was a pre-typed answer. I am sorry to ask it like that : are people from your support actual humans ? Can they take two minutes to provide a real answer ? I am supposed to throw these new IPs because it will never be possible to get proper support ? Sometimes when we buy new IPs we cannot necessarily get IPs that were never used and with a blank reputation. It seems fair to ask Microsoft's support team for a "clean start". I asked that of Vade Retro, with proof that I just purchased the IPs and they did it right away. If you could maybe suggest a solution where I can talk to a human that would be fantastic. Best regards, Mathieu.
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