Hello all,
We are on the Comcast FBL and occasionally get abuse reports from Comcast through that service. It is my understanding that these reports are generated automatically when the customer reports an email as spam. However, we have seen several occasions where the messages are clearly not spam. In some cases they are a reservation confirmations (something the customer just purchased), invoices from companies they deal with on a regular basis, or even general email correspondences. I'm wondering if there are any other actions that trigger a spam report and consequently a FBL report. IP reputation, message content, 3rd party antivirus actions, etc. ? The messages come from feedbackl...@comcastfbl.senderscore.net <mailto:feedbackl...@comcastfbl.senderscore.net> , which makes me wonder if they have some algorithms in place. Thanks in advance for any input! Tim
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