On 11/7/17 8:28 AM, timrutherf...@c4.net wrote:
Hello all,
We are on the Comcast FBL and occasionally get abuse reports from
Comcast through that service. It is my understanding that these
reports are generated automatically when the customer reports an email
as spam.
However, we have seen several occasions where the messages are clearly
not spam. In some cases they are a reservation confirmations
(something the customer just purchased), invoices from companies they
deal with on a regular basis, or even general email correspondences.
I’m wondering if there are any other actions that trigger a spam
report and consequently a FBL report. IP reputation, message
content, 3^rd party antivirus actions, etc. ?
I run a bunch of lists that are inhabited by "unsophisticated" users
(notably parents belonging to PTO lists), and a couple of church email
lists. It's really amazing how many people read their email via
webmail, and use the "junk" button instead of "delete" - sometimes
fatfingering, sometimes out of sheer ignorance, sometimes because they
forgot they joined the list, or no longer want to be on it, and can't be
bothered to remove themselves or ask to be removed.
Sometimes, it leads to real headaches, like having the machine
blacklisted (usually when someone deletes a vacation's worth of traffic
in one fell swoop) - or sometimes when an errant piece of real spam gets
through our filters (e.g., when a list member has been infected by a bot).
And, these days, Comcast, AOL, Microsoft, et. al., obfuscate the address
in what they attach to FBL reports - it's REALLY a pain to have to
correlate email IDs with specific pieces of mail (and one has to disable
bulk mail to large hosts - generating lots of exraneous transactions).
What a frigging pain.
Miles Fidelman
--
In theory, there is no difference between theory and practice.
In practice, there is. .... Yogi Berra
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