Microsoft does try and respond in a timely fashion... but scale can cause issues.
As for IPs, typically WHOIS will give you that information, but then for Sufficiently Large orgs, figuring out who owns that can get cumbersome. When things get LARGE, the bigger shops are forced to rely more and more on Automation. Which can mean web-forms, or at the very least, ARF … and statistical analysis and campaign detection. And frequently, some things get under the radar. But whatever you do, do *NOT* mention Lawyers, because that brings any action on your issues to pretty much an immediate halt. Why is left as an exercise. Have you managed to get in touch with an AT&T admin? Also, VeriZon now runs Yahoo, AOL, Oath, and … I forget who else. Aloha, Michael. -- Michael J Wise Microsoft Corporation| Spam Analysis "Your Spam Specimen Has Been Processed." Got the Junk Mail Reporting Tool<http://www.microsoft.com/en-us/download/details.aspx?id=18275> ? -----Original Message----- From: mailop <mailop-boun...@mailop.org> On Behalf Of Scott Mutter via mailop Sent: Wednesday, July 10, 2019 10:54 AM To: mailop@mailop.org Subject: Re: [mailop] AT&T Abuse contact - messages being ignored * On Wed, Jul 10 1:33PM Brielle Bruns via mailop <mailop@mailop.org<mailto:mailop@mailop.org>> said : > I'd also fire up Twitter and publicly roast their public facing > accounts and see if that gets you some responses. I think I've done that before and the AT&T twitter account had no idea what I was talking about? "Abuse department? What's that... would you like to buy an iPhone X?" There's just got to be a better way to handle all of this. And for the record, I'm not just talking about AT&T. AT&T is the one I'm currently having issues with. But the same is true of any major mail provider - Microsoft, Yahoo, Google, I'm sure Verizon fits in here as well. Why not have a central database where administrators of a certain IP can validate that they have control of an IP address and a central location where those administrators can submit tickets concerning blacklisting and abuse issues for their IP addresses? Revalidate that IP ownership every 90 days or 30 days. _______________________________________________ mailop mailing list mailop@mailop.org<mailto:mailop@mailop.org> https://nam06.safelinks.protection.outlook.com/?url=https%3A%2F%2Fchilli.nosignal.org%2Fcgi-bin%2Fmailman%2Flistinfo%2Fmailop&data=02%7C01%7Cmichael.wise%40microsoft.com%7C32723a0ee8c44316a2ce08d7055fddb1%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C636983781608544422&sdata=W%2FFC7C8ITIJ%2FaLHFoG3W4VIFGy%2B8eJ29fVXJ6jaeOfc%3D&reserved=0
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