Yep, then there is dell that will let you talk to somebody in India.
And then there are the times they (Hp, Dell or ?) claim it is the
OS. Call M$ and you get to talk to somebody in India. If you get
get them to escalate, then you get to talk to another schmuck in
india the next day. After wasting days and money, you end up wiping
the drive and installing the OS and all software again, then it is
hours of downloading, restarting and whatnot to get all the updates.
Yes, OS 10 and the hardware have some idiosyncrasies, but M$ and
generic hardware have a LOT of idiosyncrasies
Only time I have reloaded OS 10 is after a drive dies. Same drives
as in generic PC hardware (Well maybe Apple uses higher MTBF drives.
They don't use bottom of the barrel drives.)
That depends.
If you are a corporate or education customer, there are qualified
VARs that provide support.
And as an HP certified technician who used to support a part of a
40,000+ node enterprise, I can tell you that the guy who comes to
fix your HP stuff is most likely not an HP employee, but a VAR that
provides third party support for them.
I have not been impressed with the level of service for HP VARs. one
of the reasons we certify in-house.
Dan
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