Treating people well always pays off. One a trip a couple years ago
with my mother, who requires a wheelchair in airports, we went through
Atlanta twice in a few days, and believe it or not the gate agent
remembered us and the fact we were going to a wedding, asked how it
went, etc. I suspect this is because I NEVER demand anything from
gate agents, always ask, show up on time, travel with my mother
instead of foisting her off on the airport staff, and always say thank
you and please. She also moved us to bulkhead seats without being
asked, and while I'm sure Delta does that for people with limited
mobility as a matter of course, it was nice of her to do so.
So far my worst experience has been grudging service (not when
traveling with Mom) and even then I said thank you very much when I
had to get a ticket changed due to a late flight.
Mind you, I've never been late for boarding on an originating flight,
don't whine and complain, and in general treat people like I would
prefer to be treated.
Peter
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