Oh so subtle Larry......... Mike
> Hi Gary, > IMHO that's the standard MO for Autozone - they're always asking if > they > can help as I walk thru the door - asking again if I look confused (which > is > often) and always willing to earn their pay. > > I'll bet Rusty could use someone like her!? > > Take care -- > > Larry T (67 MGB, 74 911, 78 240D, 91 300D) > www.youroil.net for Oil Analysis and Weber Parts > Test Results http://members.rennlist.com/oil > PORSCHE POSTERS! youroil.net > Weber Carb Info http://members.rennlist.com/webercarbs > Porsche Road Test http://members.rennlist.com/roadtest/ > . > ----- Original Message ----- > From: "Gary Hurst" <[EMAIL PROTECTED]> > To: "Mercedes Discussion List" <Mercedes@okiebenz.com>; "Banned List" > <[EMAIL PROTECTED]> > Sent: Wednesday, July 04, 2007 12:37 AM > Subject: [MBZ] surprising experience at autozone > > >> i've been having a terrible time lately with customer service. we >> changed >> our merchant bank recently and i've had nothing but trouble with them >> since. spent another 2 hours on the phone with them today. nobody >> there >> cares one bit. the employees are not only indifferent, but stupid, >> rude, >> mendacious and incompetent. >> >> needless to say, i was in a pretty foul mood when the phone rang and it >> was >> the ex-wife with some sort of car issue. she is at the mechanic with >> her >> 92 >> 300E being told that her windshield wiper transmission is damaged and >> extensive and expensive repairs are needed. i ask her what the symptoms >> are >> and she tells me that the wiper blade smashed into the window pillar >> and >> keeps repeating until it flies off. I think for a moment and say >> "look, >> you're short anyway. just put a really short wiper blade on it and call >> it >> fixed". >> >> this all seems conceptually beyond her, so i tell her to meet me at the >> local autozone (where i've never been before) and we will just figure it >> out >> there . we walk in and there is a young woman behind the counter (and >> let's >> face that fact that a young woman behind the counter does not inspire >> confidence at achieving any sort of solution at an autozone type of >> place). >> being in a bad mood, i start by asking whether she knows anything about >> cars >> at all or whether she is just there because they needed to hire a woman >> and >> i ought to go elsewhere. she then calmly explained that she had some >> minimal knowledge of automotive systems and i was welcome to present >> her >> with my situation and see if she can be of any help. >> >> within 3 minutes, we were all outside with a dozen wiper blades looking >> for >> hte perfect size and withing another 5 minutes we had our solution. >> she >> snapped on the new blade and we were "fixed" for $11. i was very >> impressed, >> so i asked her about the battery on my saturn as it sounds kinda funny >> now >> when it cranks. 2 minutes later, she is out with the battery tester >> telling >> me i have a dead cell. so i tell her to just give me whatever battery >> she >> thinks will do the job, and she tells me that she should put it in for >> me >> because i shouldn't be driving around with a battery that could fail me >> at >> any moment. >> >> i try to explain how i can't have her put in a battery for me as i have >> a >> street rep to preserve, but she says she does it all day long at it is >> really no big deal. and this is where it gets really charming. she >> pretends to be unable to break open the fastener holding down the >> battery >> and asks if i might be so good as to help her get it done. now that is >> downright brilliant! >> >> all my problems are fixed in a half hour for under 70 bucks. how >> different >> this is from all my recent experiences with customer service? >> _______________________________________ >> http://www.okiebenz.com >> For new parts see official list sponsor: http://www.buymbparts.com/ >> For used parts email [EMAIL PROTECTED] >> >> To Unsubscribe or change delivery options go to: >> http://okiebenz.com/mailman/listinfo/mercedes_okiebenz.com >> >> >> -- >> No virus found in this incoming message. >> Checked by AVG Free Edition. >> Version: 7.5.476 / Virus Database: 269.9.14/885 - Release Date: 7/3/2007 >> 10:02 AM >> > > > _______________________________________ > http://www.okiebenz.com > For new parts see official list sponsor: http://www.buymbparts.com/ > For used parts email [EMAIL PROTECTED] > > To Unsubscribe or change delivery options go to: > http://okiebenz.com/mailman/listinfo/mercedes_okiebenz.com > _______________________________________ http://www.okiebenz.com For new parts see official list sponsor: http://www.buymbparts.com/ For used parts email [EMAIL PROTECTED] To Unsubscribe or change delivery options go to: http://okiebenz.com/mailman/listinfo/mercedes_okiebenz.com
