Curt, You hit on something with NAPA. They sell higher quality parts than the others, probably as a quality as the parts Rusty sells. I just hope that competition does not bring down their quality. In the mean time, I'll happily pay 2X, 3X or 4X the other guys price for a hose or belt, with the understanding that I will not be replacing the part next year.
Thanks, Tom Hargrave www.kegkits.com 256-656-1924 -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Curt Raymond Sent: Thursday, July 05, 2007 7:35 AM To: Diesel List Subject: Re: [MBZ] surprising experience at autozone Having spent about half my career in Customer Service under the guise of technical support I can tell you honestly its worse when you've been in the business. The only tip I can give you is to start every call (as a customer) all peaches and cream and keep the sharpened steel under wraps until you need it. Then when the steel is needed bring it out slowly, just a peek at first. All support people I know work under the "I give what I get" theory. That is I'm nice and competant until the customer isn't polite to me, then I suddenly lose all will to live and courtesy flies out the window. Anyway on the subject of Autozone I can tell you its a crapshoot. The one near me has one guy for a manager that is such a turkey that I won't talk to him. Theres a woman that works there thats totally hotshot, very willing to help, won't try to snow you. Now the Advance Auto in town is new so you think they'd try to put their best face forward. Not at all. Lazy incompetant help all over. Theres a NAPA near work where if you can get past the gruffness of the old guys working there is outstanding. Of course everything there is a premium price but its the RIGHT PART and it won't fail next week... -Curt Date: Wed, 4 Jul 2007 00:37:09 -0400 From: "Gary Hurst" <[EMAIL PROTECTED]> Subject: [MBZ] surprising experience at autozone To: "Mercedes Discussion List" <Mercedes@okiebenz.com>, "Banned List" <[EMAIL PROTECTED]> Message-ID: <[EMAIL PROTECTED]> Content-Type: text/plain; charset=ISO-8859-1; format=flowed i've been having a terrible time lately with customer service. we changed our merchant bank recently and i've had nothing but trouble with them since. spent another 2 hours on the phone with them today. nobody there cares one bit. the employees are not only indifferent, but stupid, rude, mendacious and incompetent. <snip> --------------------------------- Need a vacation? Get great deals to amazing places on Yahoo! Travel. _______________________________________ http://www.okiebenz.com For new parts see official list sponsor: http://www.buymbparts.com/ For used parts email [EMAIL PROTECTED] To Unsubscribe or change delivery options go to: http://okiebenz.com/mailman/listinfo/mercedes_okiebenz.com _______________________________________ http://www.okiebenz.com For new parts see official list sponsor: http://www.buymbparts.com/ For used parts email [EMAIL PROTECTED] To Unsubscribe or change delivery options go to: http://okiebenz.com/mailman/listinfo/mercedes_okiebenz.com
