I even had to go through that at the VW dealer when I was trying to 
find  a new oil fill cap for one of my diesel Volvos ( they have VW 
diesel engines ). The clown asks for model/ year and I try to tell him, 
just pick any mid 80's water cooled engine, and the guy just sat there 
and insisted that he needed  the exact model/year to find one, after 
which I blurted. "for cryin' out loud, just go back and grab an oil cap, 
they're all the same" ...still didn't register...ended up mail ordering one.

-----------Robert

Alex Chamberlain wrote:
> On 7/4/07, tom savage <[EMAIL PROTECTED]> wrote:
>   
>> One thing that always bugs me about such parts places is the need for
>> "year, make, and model" before anything can be done; it always seemed to
>> me that a professional should be able to pull a part off the shelf if
>> given the part number.
>>     
>
> Exactly!  You'd think that given the number of DIYers who are into
> swapping engines and making other such serious modifications to cars
> that they'd be more flexible.  I used to have a '71 Dart with a
> built-up mongrel of a motor installed by the PO... I got tired pretty
> quickly of saying over and over to the counterperson "Just pick any
> early-70s Chrysler car with a V-8 on the computer, go and get the part
> off the shelf, and I'll see if it looks right."
>
> The most recent frustration was trying to find caps for the A/C
> service fittings in my Isuzu (R-12 system with GM-style fittings).
> Nothing was in the computer, but only the one guy over age 30 at NAPA
> could understand that A/C systems are sufficiently standardized that
> there might be a stock somewhere in the back of the store of generic
> A/C repair parts he could dig through for me.
>
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