On Wed, 4 Jul 2007 00:37:09 -0400, you wrote: >i've been having a terrible time lately with customer service. we changed About 15 years ago I put new struts on Wife's Dodge 600. ( piece of crap car that went about 200Kmi with very little work). I eyeballed the alignment and took it to local Sears for final adjustments.
2 or 3 weeks later there is a clunk in Front. Jack up car, left front upper strut bolt is loose, not tightened after front end alignment. I call Sears with flame coming out my butt. Young girl answers, can I speak to Manager? I'm the service manager. Oh Crap. I explain situation. I'll have it towed in. I ask if I can eyeball align and drive it in for faster service. If you do that, you will be number one on the rack. I get there, this little girl puts my car on a lift and tears my left front suspension apart (Removes spindle!) in about 20 minutes. Checks for damage, reassembles and hands off to another tech to do a "Lifetime Alignment". Thats my story, I'm sticking to it! -- Regards, Peter T. Arnold 2007 HHR, 2.4L/Auto, LT2, 12Kmi, No problems! 1987 300SDL 280KMI Inherited by Grandson 1995 F-250 PowerChoke 199Kmi 1954 Metropolitan Convertible, Hanger Queen Wife has a Cruizer, 80 Kmi, as reliable as an Ice Box, the car that is! _______________________________________ http://www.okiebenz.com For new parts see official list sponsor: http://www.buymbparts.com/ For used parts email [EMAIL PROTECTED] To Unsubscribe or change delivery options go to: http://okiebenz.com/mailman/listinfo/mercedes_okiebenz.com
