I thought about doing it myself, but working in the driveway in freezing temperatures does not turn me on. In addition, I feel that VW owes me one here. On the other hand, I did think hard about the potential quality issues that I may have when the job gets done. I did some research on the dealerships around here in (Boston/NorthShore)here and took it to the one that has gotten some good reviews. As a result I will keep my fingers crossed and will be diligent and firm when the dealer starts to give me some crap. I'm looking forward to a conference call with the dealer and VWoA :)
Jim In a message dated 12/17/2002 9:28:34 AM Eastern Standard Time, [email protected] writes: > Do you really expect the dealer to do a good job? I mean we don't trust > them for anything else and then we decide to send a 10+ year old car to them > to tear apart the dash and replace a part buried deep in there. Shit, most > of the techs in the service departments were like 10 when the last A2 was > made. Just do the job yourself. Its not hard just tedious. > > -Scott > > >From: "Fli GLi" <[email protected]> > >To: <[email protected]>, <[email protected]> > >CC: <[email protected]> > >Subject: RE: [a2-16v-list] Re: Heater Core Replacement? > >Date: Mon, 16 Dec 2002 18:13:30 -0500 > > > > > > Jim's problem is that VW, thru his dealer, it telling him is car IS NOT > >covered under the recall. I had a similar problem with my B3 16V Passat > >when the heater core blew. VW told me the recall for Passats was VIN > >specific and mine VIN wasn't specific enough, so I wasn't covered. > > > > What I did was call VWoA in Michigan and talk directly to them. Do NOT > >try > >to talk to VWoA thru the dealer, pointless. I explained that this was a > >known defective part on more than one platform and was curious why, when I > >was exhibiting the exact symptoms of a defective heater core, they were not > >standing behind their recall. I kept pushing. That's the trick, be direct > >and firm with them. They told me to take it to a dealer, have them tear it > >apart and determine what failed, and if it was consistent with recall > >failures they would cover it. > > > > I did what they said. I actually had the service manager talk to the VWoA > >rep that I spoke with while I was at the dealer. After a couple weeks of > >waiting and playing phone tag, they approved covering the replacement. I > >firmly believe being cool to the service manager helped with a favorable > >report to VWoA. Be prepared to have the dealer do a shitty job. I am > >still > >finding out how badly they butchered everything up. But, at least when the > >dealer does it, if they mess up something big, you can take it back to them > >and have them fix it again. > > > > Hope that helps...moral of the story, get VWoA involved and keep them > >involved and don't take no as an answer from them. > > > > Renard > > > >-----Original Message----- > >From: [email protected] > >[mailto:[email protected]]On Behalf Of > >[email protected] > >Sent: Monday, December 16, 2002 1:16 PM > >To: [email protected] > >Cc: [email protected] > >Subject: [a2-16v-list] Re: Heater Core Replacement? > > > > > >My local dealer says the VIN does not fall under the recall. More research > >on > >vwvortex seems to indicate that once diagnosed, a call to VWOA will likely > >then advise the dealer to handle it under a recall > situation. > > > >Jim
