If its absolutely essential that you have a "supported product" then you
might want to look at Stronghold from C2Net. This is a packaged product
that includes Apache, OpenSSL, and mod_ssl.
C2Net provides a "whining rights" service as does Microsoft but with much
better response times. C2Net was acquired by Red Hat earlier this year so I
would expect their Linux support to have improved.
I have specified and used Stronghold at customer sites where the MIS/IS/IT
Manager was concerned about support issues. The support services have never
been used but it satisfied his need for assurance.
I also specified BSD/OS instead of Linux but that was more for my comfort
level than his. It also eliminated any training concerns as BSD/OS was the
operating system used on his firewall systems.
Merton Campbell Crockett
On Thu, 2 Nov 2000, Keith Parkansky wrote:
> I recently joined the list and posted a message
> about missing environment variables and never
> found an answer to my problem. I've noticed other
> such messages in the last week and a couple re-posts
> from people still searching for answers also.
>
> Now I'm wondering if someone in my position is
> justified in using Linux/Apache for a mission-
> critical Web server. The only support options
> I've found are Web-based documentation and FAQs
> and lists such as this one. If these venues
> don't provide the answer, is there a commercial
> support alternative available, or commercial
> versions of Apache/SSL and mod_ssl that have
> formal (i.e. pay-per-incident or service contract)
> support operations available, or Unix/Linux-based
> commercial alternatives to Apache and mod_ssl,
> that offer it ?
>
> Without such a thing, the Evil Empire will never
> be wiped off the face of the earth because corporate
> IS managers can't base systems on products where
> one *might* find an answer to an issue on a list
> or Web site. Linux distributors will only go so
> far in offering support for the applications
> included in their distributions.
>
> If there are any commercial support operations
> available, where can I find contact information
> for them ?
>
> --
> Keith Parkansky
> [EMAIL PROTECTED]
> http://www.execpc.com/~keithp
> http://www.goingtovegas.com
> http://www.squawkware.com
> ______________________________________________________________________
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