Owen Boyle wrote:
>
> I just have to chip in my tuppence-worth...
>
> My (long) experience with Microsoft is that they have three possible
> answers to your problem:
>
> (1) Reboot
> (2) Re-install the program
> (3) Re-install Windows
>
> If none of these works, you're stuck.
>
> <snip>
>
> At the risk of mouthing a cliche: Professional services rarely fix the
> problem, they just fix the blame.
Overall that hasn't been my experience. I'm the last
one in the office to say anything good about Microsoft,
but their support people were excellent in helping us
resolve an issue when we tried to set up a Terminal
Server connection to a client over a VPN connection
set up with Windoze 2000 (ended up being a router
misconfiguration on the client's end). And Seagate's
tech support (for Backup Exec) saved me with a problem
during a Christmas day Novell server upgrade in a
previous life. Even Red Hat's "installlation support"
was great with an OS-related when I installed it on an
HP Vectra (Vectra BIOS issue). I got the "I don't know"
when I contacted them about the Apache environment
variable problem.
Obviously there are some cases where what you say is
true, but an IS manager is leaving themselves wide
open politically if they commit to products that don't
even offer support. It's a CYA thing.
Thanks to all for the info on C2Net and Covalent.
--
Keith Parkansky
[EMAIL PROTECTED]
http://www.execpc.com/~keithp
http://www.goingtovegas.com
http://www.squawkware.com
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