I just have to chip in my tuppence-worth...
My (long) experience with Microsoft is that they have three possible
answers to your problem:
(1) Reboot
(2) Re-install the program
(3) Re-install Windows
If none of these works, you're stuck.
We widely use OSS in mission-critical applications (apache, CVS, htdig
etc.) and I find that the OSS approach with the willing help of
competent contributors is far more valuable than having a "professional"
(in the sense that they are paid money) help-line. In any event, at the
end of the day, you always have the freedom to investigate the
source-code and fix the bugs yourself.
At the risk of mouthing a cliche: Professional services rarely fix the
problem, they just fix the blame.
Rgds,
Owen Boyle.
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