Rich,
agreed 100%. we have the same policy. we are responsible for the
package until the customer receives it and in undamaged condition. if
there is a claim, we pay immediately.
i had a instance not too long ago of having purchased something from a
long-time dealer in europe (who i expected to know better) for a
client that got lost. when my client got tired of waiting, i repaid
them immediately and then had a ridiculous argument with the dealer
who claimed that since the shipper lost the package, it was not their
responsibility. they ultimately did refund me but unfortunately i
cannot now buy from them anymore unless they rethink that policy.
as for insurance, it is still good with usps or ups overseas.
regards,
sam
On Dec 4, 2012, at 5:37 PM, Richard Halegua Comic Art wrote:
in case any dealers or other sellers have a differing philosophy:
if I ship a package to anyone that is insured and it gets damaged or
lost, my customer gets their refund immediately, whether I have been
paid or not.
It is not the buyer's duty to see their package arrives undamaged,
it is mine. Therefore, my indemnification of the buyer is separate
from my insurer's indemnification to me. If my insurer fails to pay
me, that is no excuse for me to not pay the buyer. Making a buyer
wait until I have settled with the insurer, to me, is abrogating my
responsibility and a failure of responsible business.
Vesna having to wait is ridiculous
Rich
At 02:24 PM 12/4/2012, Vesna B wrote:
I've had a parcel shipped from the US that was insured and arrived
damaged.
It took a while, but I was paid out the value insured for plus the
postage cost.
Cheers,
Vesna
Date: Tue, 4 Dec 2012 14:14:31 -0800
From: aday_5...@yahoo.com
Subject: Re: [MOPO] OT Another question for the members of this
forum regarding international shipping
To: MoPo-L@LISTSERV.AMERICAN.EDU
FYI ...
Insurance purchased is only good IN the US, once it is overseas,
your insurance is no longer valid, regardless of circumstance.
Some international customers state noted higher values is another
reason for the undervaluing ... because they do not trust their own
postal service.
ad
From: Alan Adler <m...@charter.net>
To: allen day <aday_5...@yahoo.com>
Cc: mopo-l@listserv.american.edu
Sent: Tuesday, December 4, 2012 5:06 PM
Subject: Re: [MOPO] OT Another question for the members of this
forum regarding international shipping
I don't undervalue - seems like I would be breaking some
international law - and if the item is say a $500 item - and you
insured it for that - how can you undervalue the item and ever get
a payout if loss or damaged? And I wouldn't ship an expensive
piece without insurance. Especially these days when Paypal will
just debit your account if it doesn't show. Alan
On Dec 4, 2012, at 1:46 PM, allen day wrote:
Howdy y'all,
When any member ships to an international customer ... do you
insure for full value and state full value for customs purposes?
I am always asked if I will declare a nominal value on the item, so
that the international buyer does not have to pay the value added
tax (VAT).
Sooo ... do you or don't you?
ad
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