Indeed , a seller who mails with insurance refunds the buyer if there's no
delivery because he will get the insurancemoney ... but when a buyer sais he
hasn't received i personally don't refund until the postal investigation shows
that indeed there was no delivery and so i get my insurance money ... i've
once had a clown claiming he hadn't received anything , got totally agressive
and freaked out so i refunded him , opened a search case with the postoffice
and that showed later on that the buyer had received and signed for the
parcel , let's not forget that crooks can be found as much amongst sellers as
amongst buyers ... if a buyer has insurance and sees the proof of the
insurance and of the investigation then it's not a big deal for him to wait til
everything gets checked , i guess ... filip> Date: Wed, 5 Dec 2012 14:08:53
+0100
> From: texasmu...@web.de
> Subject: Re: [MOPO] OT Another question for the members of this forum
> regarding international shipping
> To: MoPo-L@LISTSERV.AMERICAN.EDU
>
> To Rich and Sam,
>
> > agreed 100%. we have the same policy. we are responsible for the package
> > until the customer receives it and in undamaged condition. if there is a
> > claim, we pay immediately.
> >
>
> let's pause for a minute and face the facts here: Under USPS regulations the
> SELLER is responsible up to the point where the package is delivered safely.
> Paypal only follows this policy. So what you're doing is not 'professional
> courtesy', you're merely abiding the law. In consequence, with any insurance
> you're buying, you're not protecting the client, you're protecting YOURSELF.
> Simple as that.
>
> As to Sam's story below: It is usually not my style to wash my dirty laundry
> in public, but since Posteritati seems to have a 'let no good deed go
> unpunished' policy, here's MY side of the story:
>
> First of all, the package in question was at no point 'lost', it was merely
> DELAYED. At the point I granted the refund, a mail search was still under
> way. Sam failed to mention that the package showed up at Posteritati's door
> about 10 days after I granted the refund. (I had advised him to refuse
> acceptance, and it has meanwhile been returned to me.)
> Sam only paid for the most affordable way of shipping, that would allow a
> tracking number. How a longtime, major dealer can ACTUALLY expect a
> 'guaranteed delivery date' with International Economy Parcel Post (at an
> actual shipping cost of €17) is beyond my understanding.
>
> I need to add the fact, that this was a special order, not something from my
> inventory. I put MY money on the table to help Sam make a profit here, for
> posters I have no immediate use for myself. In the EXACT MOMENT Sam had to
> refund his client, he came to me and demanded his money back. By any means,
> but I cannot be held responsible to insure Sam's immediate profit, and
> whatever dealings he has with his client, they are none of my concern.
>
> From a LEGAL standpoint, my deliveries are made under German law and Deutsche
> Post / DHL Germany regulations. According to DHL Germany rules and
> regulations, my liability ends at the point I have handed the package over at
> the post office. German Paypal regulations follow this.
> Thus, I had absolutely NO legal obligation to refund Sam's money, and since
> the package was merely DELAYED, not 'lost', I didn't even have a MORAL
> obligation.
> Still I refunded his money.
>
> Just for the record: I was the one who lost a good amount of money in this
> transaction and looking back, I probably should take up Sam's suggestion and
> indeed 'rethink' my 'policy' on these matters. Granting this refund
> apparently was a mistake.
>
> Helmut Hamm
> Galerie filmposter.net
>
>
> > i had a instance not too long ago of having purchased something from a
> > long-time dealer in europe (who i expected to know better) for a client
> > that got lost. when my client got tired of waiting, i repaid them
> > immediately and then had a ridiculous argument with the dealer who claimed
> > that since the shipper lost the package, it was not their responsibility.
> > they ultimately did refund me but unfortunately i cannot now buy from them
> > anymore unless they rethink that policy.
> >
> > as for insurance, it is still good with usps or ups overseas.
> >
> > regards,
> > sam
> >
>
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