Brian 

I've never tried Yammer but it sounds promising. Assuming nobody tries to 
stop us, what would be the next step (or shoule I say "Next Action" for 
setting up a trial/test group there?

Luc

Thank you for your vote of support! And yes, I'm glad to hear you feel the 
same way about needing to move things forward not just faster but in 
slightly new directions, directions arguably more in sync with the times, 
rather than just more of the same.

And I would also like to echo my huge thanks to those forum members who 
have taken the trouble to answer my questions, most notably Dwight who's 
responses are so serially superbly crafted that they not only make me smile 
at their craftsmanship but also slightly make me think "he's wasted 
here!"... Superb. (But whatever you do, don't tell him... [jus' kiddin!] ) 

J









On Wednesday, December 10, 2014 3:29:15 PM UTC, luc wrote:
>
> Hi John,
> (On a very large scale here if I may), one thing is for sure: You are an 
> "intense" guy! 
> And please don't get me wrong here, my comment is not a critic that I am 
> adressing to you, but being more of an observation.
> And between you and me, I want to tell you this: "I feel the same way!"...
> Things around me are not moving fast enough! Change around me is not 
> happening at a "fast enough" paste! 
> And if I understand correctly what you are saying, there is not (in this 
> case the MLO community) enough "sharing of knowledge", not enough 
> "interactions between...", not enough "here is what I feel or think about 
> this and that, and I would appreciate some feedback, and even more and more 
> feedback if you will", and maybe also not enough "Can we work this thing 
> together (this powerful mlo app!) so we can build kind of an "approach" 
> where we could minimally use it in a more "functional" way?
> This is not an attempt here, on my part, to give answers.
> And to you John, I say keep up the good work, we need guys like you to 
> "shake it up", and to provoque change.
> And to the other mlo forum members who take the time to answer the 
> questions, I just want to say thanks to you. I do not always follow where 
> you are getting at when it turns more on the "technical" side of it, but I 
> take what I can and try to make something out of it.
> Luc
>
>
>
>
>
>
> Envoyé de mon iPhone
>
> Le 2014-12-10 à 09:26, John Smith <shi...@gmail.com <javascript:>> a 
> écrit :
>
>
> Dwight
>
> You have a valid point that I am no longer a total new user - valid up to 
> a point. However unlike those who have been here for many years, the 
> experience is extremely fresh in mind, believe me.
>
> In truth I bear the fresh wounds in my flesh from a vicious attack from 
> the existing inhabitants, which was caused by my charging into a what 
> appeared at the time (compared to other forums for software with many 
> millions of users) to be half asleep forum but which turned out to be full 
> of highly intelligent/ thoughtful old-timers who objected to: 
> - my whirlwind of naive questions without reading the entire manual first 
> (even though yes I did do text searches for all relevant options that I 
> failed to understand!), 
> - my honest emotions including huge frustrations
> - my carefully considered suggestions as to how MLO might improve the user 
> experience... whilst it *was* fresh in mind at the time. 
>
> OK so when I was a new user I got grief for giving a load of new user 
> feedback (no matter how much I tied to ensure that it was constructive), 
> and now my new user feedback is no longer valid!
>
> In retrospect part of my mistake was to move my whole life onto MLO too 
> quickly. But in my defence nobody warned me - nobody said "Don't move in to 
> MLO too quickly". I did this because I had a window for spare time to do 
> so. However approach this added huge amounts of stress because suddenly the 
> control of my entire life was... out of control!
>
> In fact perhaps like many other new users I was engaged in a time-limited 
> project to find a new productivity tool and I had already burnt up a fair 
> bit of time researching and evaluating *other* tools. This added yet more 
> time-pressure!
>
> *   *   *
>
> What I am suggesting is that a new users' forum is the place where new 
> users are encouraged to ask their necessarily naive questions. But that not 
> ALL experts will be expected to follow that thread, certainly not all the 
> time that is. They may not want emails rattling into their inboxes from new 
> users... BUT when they have a little time on their hands, yes they may like 
> to dip in and see what's going on with the new users.
>
> Of course SOME expert users may like to subscribe to the new users 
> dialogues.
> But others may not. And by creating a physically separate forum for new 
> users, only then does it become possible for expert users to get an email 
> from every other expert but NOT get any from every new user.
>
> i.e. They can follow new users using different email settings for each 
> group.
>
> And even if an expert user has subscribed to BOTH it saves a lot of time 
> for the reader to know up front whether one is dealing with a novice or a 
> seasoned user.
>
> Yes, obviously any user can discuss MLO anywhere that they choose... and 
> they could in fact start their own Google Group too(!). I have not done so 
> because although I also feel that this would antagonise this community. 
> Moreover as you point out unless it was officially sanctioned by MLO 
> website it may not get very much traffic. Although yes it would be some 
> traffic from anyone searching Google for "MLO forum" or "MLO community" etc
>
> If you or MLO are worried about people "commiserating about how badly it 
> sucks" you have two choices. 
>
> A) Step in and help show the way
>
> B) Listen to them! 
> What is it that is not being explained correctly? How are the user's 
> expectations being mis-managed. What do new users really need to hear so 
> that their expectations are in line with reality.
>
> In my case I needed to hear messages like: 
> "- This is not a application it's a much more of platform. 
> - This is the system productivity tool that users go to after they have 
> become frustrated by the limitations of all the other systems out there.
> - You will not get far just by using the software. It's extremely 
> important that you need to take time to read the manual, yes even if you 
> are somewhat dyslexic it's still worth it. 
> - MLO has been around since 2004 and is extremely robust and bug-free.
> - MLO is extremely powerful and extremely flexible, but the cost is that 
> you have to invent your own setup, which is extremely time-consuming and 
> confusing particularly if you dont read the manual in depth.
> - Sorry nope, there are no videos for Windows MLO, so dont bother looking 
> for them.
> - Sorry the manual is missing some of the hotkeys, and doing a text search 
> quoting the option you are looking for may not get any results. 
> Nonetheless, incomplete as is it, it is extremely important that you take 
> time out to read the darned thing in some depth early on."
>
> ... something like that.
>
> J
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>  
>
>
> On 10 December 2014 at 04:49, Dwight Arthur <m...@dwightarthur.us 
> <javascript:>> wrote:
>
>> Hi, John.
>> I'd like to acknowledge that you are free to discuss MLO with anyone you 
>> want, anywhere you want, whenever you want. If you want to create an MLO 
>> Newbies discussion on Reddit, nobody can stop you. If you want to exchange 
>> your screenshots on Tumblr, good luck to you. The question is, will it 
>> create more help than harm.
>>
>> When I was a newbie two long years ago, when I couldn't figure something 
>> out, I wanted to talk with somebody who knew the answer. It sounds to me as 
>> though the newbie group would exclude those people by design. So the newbie 
>> who can't figure something out would have access to, what? People who would 
>> commiserate about how badly it sucks not to know the answer? Or maybe a 
>> cohort of indignant people who could compete to see who can be the most 
>> vitriolic?
>>
>> I'm sorry if I sound disrespectful; I really do respect newbies and the 
>> issues that confront them. I just don't understand the value of isolating 
>> the discussion from the people most likely to offer help.
>>
>> I also understand that as a senior citizen in this realm, I may lack 
>> insight into the unique needs of the brand new user. But, John, I would 
>> argue that you do too. You have begun to use concepts from the user manual, 
>> which right away disqualifies you from any further claims to be a newbie. 
>> You have also created at least one reasonable and well-justified 
>> enhancement request, this also distances you from the true 
>> lamb-in-the-woods newbies. The more time goes by, the more you will find 
>> yourself wanting to say to the actual newbies, "hey shut up and let me 
>> explain it to you." And then two years will have gone by and you will be a 
>> senior citizen like me. Will you then throw yourself out of the newbies 
>> group?
>>
>> Last question: People come to this forum because the developer recommends 
>> that they do so. Unless the developer makes a similar recommendation for 
>> your newbies group, how will the newbies find you? The top 5% most 
>> self-sufficient might find you on Google or Yahoo, these are the people who 
>> don't really need a newbies group. The rest will follow the (small) crowd 
>> to this forum which will either offer them the help they need, or not. Will 
>> they find what they need? If you and your cohort stay here, the answer is 
>> more likely to be "yes"/
>> -Dwight
>>
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