I've searched the manuals and any websites I can find but am still at a loss on how to calculate what I thought was going to be an easy 'Average' of Call Times.
Situation. Have a table which is updated daily for users metrics and have configured one column as TIME which should have the default format (if I understand correctly) of HH:MM:SS.
However when I try to calculate an average for an individual who has the following two times listed:
00:09:15 00:04:26
it calculates the average as being 670.5
The query I'm running is
SELECT AVG(avg_tt) FROM table WHERE agent_ln = "name"
It is changing the times to 915 + 426 = 1341/2 = 670.5
Does anyone know what I'm doing wrong?
Much appreciated!!
Chuck
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