Hi all, Okay, here's the problem. I set up nagios to send emails to our RT system for certain problems. For example:
define serviceescalation{ host_name server service_description Uptime contact_groups admins,rt first_notification 3 last_notification 3 notification_interval 0 escalation_period 24x7 escalation_options c } This worked perfectly today, 'server' failed the 'Uptime' service check, and on the third notification, it went into the RT system. I logged into the Nagios web interface, and acknowledged the problem. Nagios then sent the acknowledgement email into RT, which opened a second ticket. That shouldn't happen. How do I disable Nagios from sending acknowledgement emails to the email that it escalated to. I know I could have unchecked the box to send email, but I'd rather for Nagios to ONLY do what I told it to do, which is to send out the escalation on the third notification, and not try and be smart and send acknowledgements to that address too. Thanks. --Peter ------------------------------------------------------------------------------ Register Now & Save for Velocity, the Web Performance & Operations Conference from O'Reilly Media. Velocity features a full day of expert-led, hands-on workshops and two days of sessions from industry leaders in dedicated Performance & Operations tracks. Use code vel09scf and Save an extra 15% before 5/3. http://p.sf.net/sfu/velocityconf _______________________________________________ Nagios-users mailing list Nagios-users@lists.sourceforge.net https://lists.sourceforge.net/lists/listinfo/nagios-users ::: Please include Nagios version, plugin version (-v) and OS when reporting any issue. ::: Messages without supporting info will risk being sent to /dev/null